Erin Carriere-Kretschmer is a multi-nominated and award-winning customer service specialist with over ten years of experience in the hospitality sector. Erin is a professionally trained and certified sommelier, with advanced knowledge and expertise in pairing wines with various dishes. Erin has gained extensive experience in providing exceptional customer service, handling customer complaints, and ensuring customer satisfaction in high-pressure environments. Erin is also an expert in staff training and development, with a passion for providing coaching and mentoring to enhance employee performance.