Neshaminy

Delaware Valley University

Realtor at Keller Williams

Newtown, Pennsylvania

Keller Wiliams

Realtor

The Gail Shulski Group, Keller Williams- Bucks County South

Director of Client Services / Realtor

Licensed RealtorClient Services:Manage incoming calls/emails, handling various types of call and returning informational responses in a prioritized order with a personal response.  Minimize distraction the agent has to handle so they can focus on their business.Weekly phone conversations with all active clients to update them on their listing or buying market, documents needed and ensure they know they are “top of mind” for the agent at all times.Transaction coordination from listing to closing:  Enter in MLS, Trulia, Zillow, proof read; organize marketing for the specific listing area. Order staging, photos, videosSet up Showing Time; manage feedback & client communication during showing timesUtilize Dot Lop and DocuSign Transaction Room to ensure all documents are in compliance. Coordinate checklists and timelines for all closing items, appraisals, inspections, occupancy permits, title , closing dates, conveyance, etc. Marketing:Website maintenance: create content, respond to messages and monitor metrics to ensure that the site is effective. Schedule and organize personal marketing on a monthly basis to ensure at least 33 touches on each client in the data base in a calendar year.   Administrative Duties: Capture leads& contact to maximize lead conversion.Assemble pre-listing and listing packets so that they are ready at a moment’s notice.Coordinate appointment schedules for open houses, showings, listening presentations, inspections, Run errands for signs, picking up lock boxes, distribution of flyers, etc. Event Planning:Plan events in a manner that the agent will have time to talk with clients and prospects.  This includes but is not limited to: Researching, surveying and finding a space, speaking equipment. Find a caterer, create announcements for local press, send invitations, secure photographer, prepare presentation material, power point and handouts & gather feedback.

Keller Williams Realty, Inc.

Director of Client Services

- On behalf of owners, responsible for operations of day-to-day business, including sales, customer support, order management, inventory, staff scheduling of warehouse and event staff, fleet management and logistics, regulatory compliance and other ad hoc duties.*  Supervise nine direct reports scheduling, training and time-management.*  Ensure that indoor bounce facility and building maintenance and upkeep is maintained to a superior level of cleanliness and appearance.

Party Magic

Operations Manager

- Established a calm and comfortable customer service atmosphere in emergency veterinary situations•	Prepared reports and correspondence related to overnight, emergency veterinary care•	Assisted veterinarians with administrating emergency care when short-staffed or when multiple patients required care simultaneously

Center for Animal Referral & Emergency Services (CARES)

Customer Service Representative

- Territory:  DC Metro (2005-2007) and Philadelphia Metro (2007-2008)•	Influenced store managers to gain key placement of products•	Improved product shelf space, visibility and shop ability in key accounts•	Generated reports to illustrate store compliance with vendor guidelines

Hasbro

Retail Sales Merchandiser

- Territory:  Philadelphia Metro Key/Veterinary Accounts (2000-2002) and Virginia Key/National/Veterinary accounts (2002-2005)•	Exceeded sales goals by at least 15% for four straight years in a territory with a $3.5M annual sales quota and ranked in top 5 territory managers in North America•	Closed business in combination of direct (Key Account) and distribution (Veterinary Account) channels•	Won Nestlé Purina “Barnstormer Award” for sales innovation (2004)•	Compiled sales data for account management and submit forecast

Nestlé Purina North America

Territory Manager

- Territory:  Northern New Jersey•	Managed National and Tier One sales accounts for with $1M annual sales target•	Ordered product and examined store reports to ensure sales growth•	Designed plan-o-grams to merchandise products and create unique product mixes for individual stores

Hill's Pet Nutrition* Management of tier one and national sales accounts for leading industry produc

Sales Representative

- Motivated my team to increase regionally sales standing from the top 100 stores to the top 5 in USA •	Created a retail environment that provided superior customer service and product knowledge•	Supervised scheduling, training and management of nine direct reports

Christi Hardy