Arthur GreeneChicago, Illinois, United States
Marketing and Sales Professional with more than 30 years of varied experience specializing in sales and account management, product development, marketing planning and strategy, joint venture coordination, product management, project management, and customer service. Successfully worked in the insurance, computer sales, music retail and radio industries. Developed a reputation for strong interpersonal, team building and problem solving skills; along with proven organizational and management abilities. Mac and PC literate.

Specialties: Account Management, Computer Sales, Consultative Sales, Marketing Research and Strategy Development, Product Management, Project Management, Retail Management
Apple Retail
Jul 2007 - Current
Responsible for providing sales and service to business and consumer customers. Includes the determination of customer needs, providing information regarding Apple’s products and services, developing solutions to meet customer specific needs, and assisting customers with solving service related issues regarding Apple hardware and software. Provides coaching, feedback, mentoring, and technical expertise to assist other staff members in providing world class sales and service experiences for our customers.
Senior Implementation Manager
CIGNA Healthcare
Feb 2008 - Jun 2011
Project Manager responsible for managing implementation of new and renewal business for middle market customers with 500 to 10,000 employees. Duties include managing in a matrixed environment case setup, plan changes and revisions; and the production of both employer and employee collateral materials
Account Manager
Feb 1999 - Feb 2008
Overall management of $15 million assigned book of business to achieve growth and conservation targets. Included responsibilities for customer retention and conservation, education, and sales of ancillary lines of coverage. Consistently met both sales and conservation goals; maintaining a 90% retention rate for assigned book-of-business
Sales Associate
1997 - 1998
Sales of personal computer systems to individuals and small businesses. Consistently met and exceeded monthly sales production goals
Assistant Manager
The Musicland Group
1995 - 1997
Assistant Manager-Music Department, MEDIA PLAY, Manchester, CT 1996 - 1997Directed all music department operations including customer service and sales functions. Implemented sales/advertising promotions through merchandising displays and identifying sale items. Monitored stock and inventory controls.Assistant Manager, SAM GOODY, Farmington, CT/Manchester, CT 1995 - 1996Was key in the turnaround of Farmington store's performance and the successful attainment of store operating and financial performance goals. Transferred to Manchester store at close of Farmington outlet, due to a Mall expansion project, in April of 1996.
Product Consultant
1993 - 1995
Primary liaison between Aetna Health Plans (AHP) Home Office and subsidiary company responsible for developing Aetna owned primary care (Direct Delivery) facilities. Developed and coordinated training for Home Office staff to ensure understanding of Direct Delivery initiative, allowing products to be quoted quickly and administered efficiently. Coordinated the successful implementation of a third party vision care program for AHP HMO's. Product was well received and adopted by a significant portion of HMO's. Developed and implemented HMO product enhancement to provide Urgent Care services to members while traveling and outside of home HMO service area. A major Fortune 500 customer adopted product enhancement.
On-Air Announcer
Living Communications / WLVX
1990 - 1993
Part-time position responsible for weekend on-air shifts including the broadcasting of live music and paid programming. Maintained program library. Served as station official representative to special promotional functions and concerts. Trained new employees in compliance with FCC regulations and board operations.
Marketing Consultant
1989 - 1993
Collaborated with management of the Charlotte field office in the successful development of marketing strategy and request for proposal for development of Direct Delivery Primary Care Health Centers. AHP senior management approved funding and three facilities are now operating in Charlotte. Served as Consultant to Los Angeles market in the development of marketing strategy for presentation to AHP senior management to request funding for 1993. Directed development of strategy and proposal. Office was awarded requested funding. Awarded performance bonus for efforts
Marketing Consultant
1986 - 1989
Championed a new joint venture between AHP and Voluntary Hospitals of America (VHA). Served as liaison between AHP home office, and both AHP and VHA field office personnel in assigned markets. Facilitated and improved communications and overall relationships between various parties allowing for a smooth transition. Participated as the Managed Care expert in sales presentations, which resulted in AHP being awarded business from Fortune 500 customers.
Management Associate
1983 - 1986
Participant in a three year, Management Development Program designed to provide high potential employees with experience across the Employee Benefits Division (EBD). Evaluated compensation and bonus system for Claim Profile unit and provided recommendations that were implemented by management to improve unit effectiveness. Developed recommendations for a major department reorganization/reengineering. Division Senior Management adopted 90% of these ideas when finalizing the organizational structure. Coordinated research that was instrumental in EBD being licensed to do pension asset management in the State of Oklahoma. Consistently and successfully adapted to the many different environments, departments, personnel and subject matter exposed to while in the program.
Fisk University
BS, Management & Religion (Dual Major)
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