WarriorSage

Northern Alberta Institute of Technology / NAIT

Microbusinss Training Centre Inc.

ResultsNow! Inc.

Grant Macewan College

University of Alberta

Data Center Support Analyst at Shared Services Canada

Edmonton, Alberta, Canada

Manage 2 Edmonton Data Centers and a distributed network of servers throughout Alberta and Northwest Territories. Work with ESXi, Vmware vSphere, SUSE Linux, Dell EMC Avamar with Data Domain, CA Spectrum, and Windows server.  Worked with CA Spectrum monitoring system reducing systems on Maintenance from 64 to under 12. By correcting the 268+ devices setup it was possible to reduce false alarms from over 15 a week to less than 1 a week.

Shared Services Canada

Data Center Support Analyst

Deployed Windows 10 images to HP laptops and desktops.

Alberta Medical Association (AMA) (Contracted by Procom)

Win 10 Deployment Analyst

- Provide IT management and Tier 3 support for all systems, users and clients in a Cloud•	Support and Administer: Office 365, Sharepoint, Active Directory, Azure AD, MS Server 2016, MS SQL, Hyper-V, Group Policy, SSL Certs, MS IIS, AutoTask and Remote Desktop services•	Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems and software and virtual infrastructure•	Lead ad-hoc teams to implement and deploy IT solutions •	Engineer solutions for various project and operational needs•	Designed and implemented SQL backup on multiple servers•	Implement 2 factor Authentication for Office 365, AD and Cloud Services •	Design, and build Remote Desktop and VDI Farm•	Performance tune SQL 2016 server using current best practices •	Design and implement AlwaysOn SQL cluster with a plan to migrate 22 SQL databases•	Design and deploy backup system for multiple hosted sites including DR/BC•	Research, write and test program scripts for system and users use •	Research migrating our environment to Azure Cloud  •	Participate in technical research and development to enable continuing innovation within the infrastructure•	Assist all teams (Front Line\NOC\Development\SLT) with technical issues that occur within all systems including Cloud hosts, Hyper-V, O365, Remote & Virtual Desktop•	Research and recommend approaches for system administration tasks while identifying approaches that leverage GMS resources and provide economies of scale•	Research, recommend and implement solutions as Azure AD, Azure hosting, SQL AlwaysON Availability Groups, Veeam Backup, Red Gate SQL toolbelt and other improvement for the IT environment•	Perform daily backups, verifying the availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups•	Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Global Mentoring Solutions

Global IT System Adminstrator

Provided technical support during the Hertz Equipment Domain project to separate Hertz Equipment Rentals from the parent Hertz Domain. 97% of the work was done remotely. Developed solutions for systems: which did not migrate correctly, when Netlogon fail to run and breach systems when the local admin password was unknown to finish the migration. •	Provide IT support for 46 Canadian offices of Hertz Equipment Rentals (Herc Rentals)•	Deploy laptops and desktops using SCCM 2012 R2 WDS and Symantec Ghost•	Work with MDT and Powershell scripts to update the existing deployment process•	Assist in migrating Canadian offices from Hertz AD domain to the HERC AD domain•	Provide support for users, desktops, laptops, endpoint protection, BitLocker encryption, Cisco VPN, client management, and client-side computer management solutions•	Ensure ITIL utilized in all processes and documentation procedures are followed in conjunction with the ServiceNow ticketing system •	Knowledgeable in a broad range of IT tools and technologies to support an enterprise environment•	Use Remote Desktop (RDP), Zoho Assist and other remote tools to support remote users for 97% of my tickets. •	Developed remote methods to discover system names and IP addresses of secured deployed systems when they were unable to connect to the new Domain. •	Resolved Netlogin failure to start issues through Registry research and experimentation.•	Support and deploy Lenovo desktop and laptop systems •	Provide support for Java programs, IBM Notes, Outlook, Office 2013, and other software

Hertz Equipment Rentals (Contract Via Pomeroy)

IT Analyst II

Doing Desk-side and Technical support for highly secure systems and network for the staff of  5 oil processing plants, each plant's 2 to 3 support buildings, one warehouse, and an Administration Office building covering 480 square Kms.I worked with Exxon Mobil's BMC Remedy ticketing system using Work Orders, Incidents, and Asset information daily. Managed local inventory for systems, peripherals, printers and required parts.  Certified with Dell to repair their Desktops and Laptops. Worked on HP printers troubleshooting and repairing them.  ordered required parts for repair for Dell systems and HP printers. Tier one support of Xerox Multi-Function Printers. •	Provide IT support for the staff of five oil plants, 15 plant buildings, a main administrative office and a warehouse•	Used SCCM 2012 R2 images to deploy new systems and to do side by side system migrations•	Set up workstations, laptops and necessary peripheral devices •	Did board level repair on Dell workstations, laptops, and HP printers•	Work in an ITIL environment with BMC Remedy ensuring all ITIL practices was followed•	Train and onboard new staff Projects completed: 1 - Clean and organize the onsite CompuCom office - had not been organized in over 2 years - finding missing stock and increasing the effectiveness of the office tech to find resources. 2 - Develop staff on-boarding documentation and process for Cold Lake Operations CompuCom Local Tech. Research Compucom and ExxonMobil training to document and organize for a structured On-boarding process for new staff coming on site.  Created documents on Cold Lake Specific processes and procedures. 3 - Train and on-board my replacement. Covered ExxonMobil Litigation, Ticketing, Asset management, Cold Lake specific Operations processes, familiarized staff to the site , ExxonMobil Imaging procedures, and local inventory management process. Contract position covering for staff on medical leave. The contract was extended twice

ExxonMobil Corporation (Contract via CompuCom)

IT Support Analyst II

- RCMP began the Top Secret Clearance process with the intent to hire. I began to seek out contract roles to be available when RCMP was ready to present an offer. I have not received an offer to date [Jun 2018]. Due to the lack of an offer now seeking full time roles

Note: RCMP

Note:

Supporting NvoKe’s diverse clients; law offices, municipal governments, business offices and other Alberta business as their trusted IT support supplier.I provide network & IT consulting for all aspects of IT technology such as network and IT upgrades, changes, and installs provide application, backup, desktop, server, user and network support as an independent contractor. •	Provide network and IT support up for managed and unmanaged service clients•	Research new products and processes to add to the company service portfolio •	Consult on network and IT upgrades, changes, and installs •	Define and implement industry, security, IT and Network standards. •	Administer and manage NAS, Server, Desktop, backup and disaster recovery for clients•	Define and implement industry, security, IT and Network standards and best practices•	Deploy and administer Office 365 and MS Online Exchange solutions•	Optimize network performance as well develop and maintain HPE and Cisco networks •	Ensure security and privacy of networks and computer systems by implementing industry best practice, network and system monitoring tools and endpoint security software•	Provide advice and guidance for RFPs, RFQs and vender interaction•	Develop and use program scripts to assist in managing and administering IT systems•	Deploy, Administer, and Support HP switches, Desktop and Servers, Cisco Routers•	Administer and deploy Windows 2012 R2, Veeam Backup and Hyper-V•	Respond to RFP’s, consult and advise on IT and business technologies

Nvoke Consulting (Contract  -  Part-Time)

Network & IT Consultant - Senior IT Advisor

On-site and remote Desktop, Server and Network support up to three managed service clients; a union and two construction companies• Administered, and upgraded a Cisco & Meraki network that spanned 3 buildings and 2 satellite offices.Added a new building to the network fall 2015• Worked with Cisco’s SmartCare collector technology, used Cisco Network Assistant• Deployed 62 new HP desktops, 13 laptops and 11 HP workstations deploying Win 7, and Office 365 using SCCM• Installed, troubleshot and administered System Center 2012 R2• Piloted deploying Win 10 into the environment using SCCM 2012 R2, deployed test systems• Deployed Office 365 to clients• One Client required over 30 hours working with Microsoft Support to resolve the multiple issues that their network and internet configuration presented. Had to deal with DNS issues, inability to installOffice 365 on workstations, AD sync issues and more.• Administered a HA VMware VSphere cluster with VCenter • Moved a High Availability VMware cluster to a Hyper-V cluster• Installed Microsoft System Centre including VMM, Configuration, and operations manager.• Installed and deployed Solarwinds N-Central remote monitoring & management software• Solved server, desktop and network issues for multiple sites either on-site or remotely using N-Central• Secure Networks, Servers, and Desktops with Anti-Virus. Backups working with industry best practices• Worked with Rackforce Cloud, ArcServe UDP and Cloudberry Lab backup software.• Secure Cisco and other networks as well as servers and desktops with patching, Anti Virus, and additional security procedures.• Developed a comprehensive lockdown process for Win 7 running public access Kiosk software• improving the overall security of the network.• Working on deploying SharePoint, new backup software and server upgrades• Developed processes, & procedures to augment the security and support of the network.• Use PowerShell to automate IT managment• Manage a small team

8566798 Canada Corp.

Site Network & IT Manager

Supported AGL's desktops, network, server, and users in all aspects of their business operations. Advised, managed and maintained AGL's backup process, file & document management, Sage 50 Accounting operations,Provided security services and advice, daily operational system support and user assistance.

Architectural Glass Ltd.

IT Support Consultant (Contract)

- Provide Server, Web, Web Site, and Network Support for internal and external clients • Manage a small team of professionals providing support and installation of IT services * Manage multiple Websites developed content and updated the sites as needed * Provide Website design, programming, and development using a WordPress site       – Work with Wordpress themes, plugins, PHP, MySQL, Java, HTML 5.0 and CSS 3.0 * Work with Google analytics and SEO tools to improve site rankings• Custom programming and script writing for Roofing estimating program, Prosthetic & Orthotic business management software as well as custom scripts

Club2Connect un Limited

IT Support Manager

- Instruct the three Networking programs, the Network and Internet Security Specialist program, Help Desk program and the Computer Support Technician program •	Manage Instruct, Coach and Mentor up to 35 students per class to be innovative problem solvers and leaders with expertise in Network design and Server management.•	Manage, Instruct, Coach and Mentor up to 35 students per class to be innovative problem solvers and leaders with expertise in Network design and Server management.•	Taught: Microsoft Official Academic Courses in MSCE & MCITP, A+, Network+ Security+, CCNA, Help Desk skills, Exchange and Project management •	Develop a national course on Server Virtualization using Hyper-V and VMware•	Transitioned the campus to the new four Network & Database Administration programs in 2012. This change added SharePoint and Database deployment and design to the programs. •	Supported, administered and taught advanced MS Office 2008 and 2010 using Microsoft Official Office Courses •	Lead teams of students on campus upgrade and deployment projects

CDI College (Eminata Group+)

Networking, Security and IT Instructor

- Managed, administered and supported up to five campus networks in multiple locations•	Supported up to 65 staff, 630 students, 210 systems and a dozen servers•	As Project Manager planned, setup and installed two networks and servers for CDI’s new South Campus using Cisco VOIP router, Cisco Switches, HP ProLiant Servers, and Win Server 2008 R2•	Designed and implemented a high availability server design with failover for CDI college north campus using two HP ProLiant servers running Win 2008 with Hyper-V, multiple virtual machines and SAN/NAS storage. In testing the design functioned up to campus wide power loss. The design also included two internet providers with load balancing to provide maximum throughput and failover for both staff and student networks.•	Windows 7, iPad & 8 deployments, writing VBscript and PowerShell scripts•	Concurrent with Eminata Instructor role•	Lead small team for network and system deployment and upgrades •	Develop Gold Win 7 image and deploy using Microsoft Deployment Toolkit, FOG and SCCM

Eminata Group+ (CDI)

Onsite IT & Network Manager

Facilitate personal growth retreats and seminars.

BestUCanB Inc

Facilitator//blogger -Part-Time Temp

Sales Associate for Mr. Big & Tall and George Richards Stores providing Men's clothing. Advised and assist men in improving their business and casual appearance.

Grafton-Fraser Inc.

Sales Associate

Serve passengers and clients to a great transportation experience for their weddings, stags and other special events

Blue Sky Limousine

Limousine Driver

- Project Manager and Controller for a $23M 132 unit condominium and a $5.2M Hotel •	Responsible for technical management and support for construction company’s three offices and up to 7 temporary construction offices

Platinum Management Ltd

Project Manager/ Technical Consultant

- Instruct the Network & Internet Security Specialist and Help Desk Analyst programs•	Back up instructor for Business and Programming programs•	Awarded Director’s Award of Excellence on July 2006 for my contribution to the campus•	Instruct CCNA, Microsoft Official Academic Courses for MCSE, CompTIA A+. Linux+•	Campus burnt down which consolidated the IT class into one at CDI North Campus

CDI College Inc.

Networking Instructor

- Planned and upgraded the Student network from Peer to Peer to Active Directory. This upgrade brought the student satisfaction score up to 96 %, an 32% improvement•	Lead small team for system deployment and upgrades •	Awarded Director’s Award of Excellence on July 2006 for my contribution to the campus•	Deploy Win 7 and Server 2003 using Symantec Ghost•	Due to a fire which destroyed the south campus in March 2007, all classes were consolidated into CDI's North Campus.•	Concurrent with the CDI Instructor role

Corinthian Colleges, Inc. (CDI College)

- Supported users, web sites, systems, and networks in Canada and Kazakhstan•	Manage IT team supporting international IT infrastructure and website development

TradeAid Canada Corp.

Facilitating personal growth seminars and events in Alberta.

Facilitator

- Support international users on Windows XP, 2000 and NT 4.0 with network , remote connection and system issues using Call Centre and Remote control tools•	Lead a small specialized team of IT support specialists supporting international customer•	Worked in a highly secure IT environment

IBM Global Process Services

Support Analyst II  -  Team Lead

- Instruct and develop the networking major and project courses for the BAIST program•	Develop networking, IT management and project management courses•	Instruct Networking Major course using CCNA resources•	Instruct IT management and leadership program•	Instruct PMI Project Management course

Northern Alberta Institute of Technology

Instructor – Bachelor of Applied Information Systems Technology

- Managed PIC's Customer Service and Technical Services for government and business clients.•	Responsible for sales, technical support, customer support, and system planning•	Conceived sales and marketing campaigns that increased sales by over 17%

Tim Summers

Tim Summers