Kevin Schwarm is a versatile professional with over 15 years of experience writing technical and business documents, gathering requirements, and providing outstanding customer service. He has exceptional analytical skills and a passion for finding the root cause of issues and improving processes. Kevin is also an expert in user experience analysis, process improvement, and change management. He holds a Bachelor of Arts degree in Liberal Arts from the University of Wisconsin-Eau Claire and completed training in IT Management and Microcomputer for Business Certificate from MicroTrain and College of Lake County. His previous roles include Operational Risk Manager and Quality Design Manager at Citi, IT Consultant and Business Analyst at Mainstreet Libertyville, Process & Business Analyst at Allstate Insurance, and Technical Writer & Program Manager as an independent contractor. Moreover, Kevin is a proficient blogger and maintains two successful independent blogs where he has published over 300 consumer-related articles.