Elena Garvey

Elena M Garvey is a seasoned customer experience and marketing executive who has excelled in both B2B and B2C roles. She is a graduate of the New York University - Leonard N. Stern School of Business, where she studied Marketing and International Business, earning an impressive 3.89 GPA. Her background is a testament to her passion for data-driven business strategies that achieve customer and shareholder results across the whole customer lifecycle. Garvey has previously held several key positions in leading organizations, including Customer Experience Director and Marketing Director at American Express, Global Head of Customer Experience for General Insurance at AIG, and most recently, she is a Member of the Customer Experience and Global Business Organization at LinkedIn.

With a passion for team leadership, Garvey has excelled in different global matrixed organizations, where she has established herself as a relentless champion for top-notch customer experience. Her experience overseeing the full spectrum of customer awareness, acquisition, retention, loyalty, and advocacy ensures that she is well-positioned to provide a holistic perspective to customer experience and marketing executives alike.