Shane Heath is a seasoned leader in the IT industry, with over 15 years of experience delivering mission-critical services to companies around the world. With expertise in infrastructure technologies, data center care, and outsourcing deliveries, Shane has a strong background in helping companies consolidate their data centers and migrate to a hybrid cloud setup. As a leader, he is skilled in understanding team dynamics, building relationships, and coaching team members for success. Additionally, Shane is adept at creating strategic business plans, setting performance objectives, and reducing costs for his clients. He has a master's degree in Organizational Management, a bachelor's degree in Business and Information Systems, and is certified as a Mission Critical Professional (4) and ITIL Foundation certified. In his current role as a Customer Success Manager at Hewlett Packard Enterprise, he engages with both business and technical executives to develop new opportunities for his clients.