James Dodkins

James Dodkins is an award-winning Customer Experience (CX) influencer, keynote speaker, trainer, and content creator known for his unique approach as a 'Customer Experience Rockstar'. He was recognized as the UK's #1 CX Influencer by Customer Experience Magazine in 2020 and as the UK's Most Outstanding CX Keynote Speaker by Corporate Vision Magazine.

Before delving into the world of CX, James Dodkins was a renowned rockstar, having played guitar in a heavy metal band, released albums, and performed on stages worldwide. He leverages his rockstar experience to energize and inspire clients and their teams in the realm of customer experience.

James works with CX practitioners, Heads of CX, Directors of CX, and Chief Customer Officers who are dedicated to advancing their skills in the CX field. He provides unique and inspiring musical keynote performances, as well as powerful non-musical training and certification programs to help professionals evolve and grow in their CX roles.

Apart from his speaking engagements, James Dodkins is a former founder of Rockstar CX Publishing and ROCKSTAR CX. He has also been involved with various organizations such as Accredited Customer Experience Specialist, This Week In CX, The Prince's Trust, BP Group, Compass Business Club, and Homeserve.

To engage with James Dodkins for speaking engagements, training programs, or content creation opportunities, individuals can reach out via email at jd@rockstar.cx or by phone at 07809703073. For those interested in his ACXS training and certification programs, invitations can be extended personally or through recommendations, or by contacting James directly for more information on available classes or in-house training possibilities.