Phyllis Blakeney is an experienced professional with a background in staffing and scheduling planning in a call center environment. Presently working as a Staffing and Scheduling Sr. Specialist at Allstate, she demonstrates advanced knowledge in working with Microsoft Office applications and spreadsheets. With the ability to handle complex situations and troubleshoot system issues, she enjoys working under a timeline, is very detail-oriented and organized, and is an excellent team player. Her expertise also includes complex resolution delivery, system/process design, process evaluation and enhancement, and investigations into operational problems. Blakeney attended Central Piedmont Community College and ECPI University, studying Certifications in Computer Programming/Programmer and Associate's degree in Network Security, respectively. She also holds a Property & Casualty Insurance License and has a background in coaching and facilitating customer service.