Timo Ahonen is an accomplished IT Service Management Professional with a wealth of experience in the technology industry. He holds a Master's degree in Accounting and Computer Science from the Helsinki School of Economics as well as a 2nd Lieutenant (res.) certification from the Finnish Defense Forces. Ahonen has extensive experience in IT Project and Program Management, Vendor Management, IT Sourcing, IT Operations, IT Processes, People Management, and Virtual Teams. His primary areas of expertise include Service Integration / SIAM, Infrastructure Services, End User Services, Telecommunications, Unified Communications, Voice Services, Telecom Expense Management, Network Services, and Cloud Computing. Ahonen has worked in various roles throughout his career, including Senior Advisor, Principal IT Solution Manager, Senior Solution Delivery Manager, Senior Capability Manager, IT Project Manager, IT Customer Service Advisor, Supply Coordinator, and Master's thesis project. Currently, he serves as the CTO of Service Integration at Sofigate.