Florida International University

Executive leader recognized for monetizing on company assets through business development, process re-engineering, data analytics and operational distinction.

Cornelius, North Carolina, United States

Founded marketing company specializing in Telemarketing.	Grew to 75 direct employees (50% work from home nationwide) and 50 offshore in 12 months.	Generate $2 million in gross revenue within first 12 months of operation of Home Security lead generation business.	A 28% increase in margin for multi-million dollar client by developing a customized CRM platform to display and identify key data points originating from multiple systems and KPIs. 	Generated $17 million dollars in sales within 2 years for industry leaders including ADT, Brinks Home Security, and Vivint Home Security. 	Leverage Search Engine Optimization (SEO), Search Engine Marketing (SEM), email, SMS, and Outbound Telemarketing strategies to grow and develop client base fostering strategic partnerships to create sustainable revenue streams.	Expert in dialer configuration and platforms such as Vici, Ring Central Engage Voice (formerly ConnectFirst), Five9, NobelBiz/iNexus, and CallTools to ensure highest productivity.

Native Media LLC

Chief Executive Officer

Increase of $1 million in monthly revenue by redirecting marketing targets and initiatives. 	Improved agent quality by 41%, decreased operational costs by 23% and increasing agent productivity by 18%.	Enhanced monthly production from 38,000 to 74,000 leads within the first six months of employment for 160-seat dynamic New York call center 	Implemented Continuous Improvement (CI) initiatives to promote proficiency among cross-functional teams and optimize customer-oriented services.	Improved overall customer service quality from 72% to 84% by developing and deploying an innovative peer to peer coaching program to enhance proficiencies in product knowledge and directional selling.	Decisive leader with a focus on recruiting, developing and retaining a diverse workforce comprised of over 1500 agents, 30 managers, and 25 team leaders across multiple locations including Staten Island, Belize, Arizona and other New York offices.

The CollegeBound Network - A CareerCo Company

Vice President  -  Call Center Operations

Directed daily operations for a $40 Million marketing company specializing in sales lead generation for the education and health services industry. Procured and supervised a multi-disciplined team of 300 agents, eight managers and eight team leads ensuring a commitment to sustainability and customer oriented service.  	Improved issue resolution handling enhancing the ability of agents to provide one call resolutions.  Increased resolution rates by 23% and decreased cost per incident by 38%.	Defined Key Performance Areas (KPAs) to ensure proper alignment of capabilities with organizational goals and adherences to quality standards.	Established and nurtured relationships with Simplex Healthcare, US-Med, Alliance Health and smaller DME companies to expand market reach and raise awareness to client services.	Launched successful program campaigns to create buy-in for new services resulting in the acquisition of 45,000 new patients within the first year.	Collaborated with IT team to align software to organizational needs thus improving internal and external communication.

Marketlinkx Direct

Vice President of Operations

Integrated comprehensive improvement initiatives, to encourage tenure and enhance productivity, resulting in an increase in calls per hour and reduction of tardiness and absenteeism.   Supervised a team of 150 agents, three managers and three team leads providing ongoing training and mentoring to ensure capabilities aligned with operational goals.  Exercised full budgetary oversight and administration of a $10 Million operating budget with full P&L discretion.  Significantly increased metrics across business segments including increase in sales and improved lead-to-sale conversion with reduction in dispositions/wrap-up times.

Lead Depot, LLP

Conceptualized and implemented LAN/WAN systems subsequently supervising an IT team and providing technical support for high-profile clients including 23 TGI Friday’s, five Denny’s and seven Krispy Kreme restaurants.  Directed all IT projects driving expedited troubleshooting activities and overseeing HSI Point-of-Sale rollout and training in all locations.

Thomas Schollmeyer