Pellissippi State Community College

Bilingual Administrative Assistant

Knoxville, Tennessee, United States

Communication Skills•	Answer, screen and transfer inbound phone calls•	Interpret and translate for Spanish speaking clients•	Provide hospitality support for visitorsTechnology Skills •	Prepare reports using Microsoft Excel and Word •	Collaborate in designing presentation graphics using Canva•	Corresponded with team members using Microsoft Outlook email•	Verify credit limit requests through the DNBi Risk Management website , approve accounts and assign limits up to $10K authorityOrganization:•	Monitored supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and submitting requests•	Provide general clerical duties including mailing,  shipping, scanning, faxing and photocopying for the team•	Maintain electronic and hard copy filing system•	Record, compile, transcribe and distribute minutes of meetingsPlanning:•	Arrange hotel bookings for clients•	Schedule lunch reservations for meetings

AtWork Group

Administrative Assistant

- Answered multi-line phone in professional manner•	Created in Excel spreadsheets to develop reports, lists, and charts to record and maintain job           information.•	Communicated with clients and staff using Microsoft Outlook email and Business Skype.•	Coordinated with Sales Department to transcribe job quotes, make sales calls and set appointments.•	Optimized work space by scanning and filing electronically previous job projects.•	Researched solutions to finalize outdated projects to ensure payments of accounts.

Terex Services

- Communicated with 80+ students and 10+ teachers using Microsoft Outlook for IT Support or          assistance with academic questions.•	Data Entry using Excel to keep record of student’s grades and teacher’s performance.•	Proof-read student study guides and teacher guide using Microsoft Word.•	Uploaded courses to College web portal, Moodle, and maintaining website web links functioned correctly.•	Assisted in Admissions Department with enrollment of students.

Huntington College of Health Sciences

Student Support Specialist

I worked for 6 months as a temp for Modis at SAIC for Toyota. I was hired permanently with  SAIC in May 2015.•	Provided customer service and performed IT troubleshooting support for Toyota dealerships in         Mexico, Puerto Rico and the United States.•	Utilized ticket system to provide efficient support to15+ technical critical calls daily.•	Provided desktop support by performing troubleshooting task while striving to achieve a consistent 95%-100% on all calls. •	Researched, developed, and wrote knowledge-based articles for software troubleshooting issues, resulting in an increase in first call resolutions.•	IT support provided in both English and Spanish.

SAIC

Bilingual Tech Support

- Managed the receptionist area by greeting visitors, answering telephone, collecting mail and maintain a clean office.•	Organized paperwork for filing and updating data on Excel spreadsheets.•	Delivered 30+ plats to local businesses in Knoxville, Maryville and Lenoir City insuring on time delivery and excellent customer services.

Cecilia Carreras

Cecilia Carreras