Austin Community College

IBM Security Systems - Guardium

Austin, Texas, United States

In search of a position that utilizes my extensive customer support background along with my diverse skills in cross-platform unix, cloud technology and application administration.

Linux and Cloud Admin

IBM Support Engineer / Guardium Technical Suppor

IPsoft

PAAS Team

Rackspace, the #1 managed cloud company

Linux System Administrator

HP, Austin, TX. – Work in the NOC (network operating center) providing Linux admin support for the HP Helion Public cloud. Worked directly with L2 and L1 Service teams to provide support for cloud based servers. Administered OpenStack servers along with Nova, Neutron, Glance and Cinder based servers. Also worked with products such as Jira (ticketing based system), Icinga and Wiki based products. Supported OS versions included CentOS, Ubuntu, Geentoo, Fedora and windows based cloud VMs. This included creating, setup and network related work.

Modis at Hewlett Packard NOC

Linux Admin

Provide remote technical support by serving customers with both high technical skill (AIX) and customer service at IBM Austin. Work directly with customers to provide seamless cross platform product support for both hardware and software issues. Served as focal for specific clients in which I provided custom support for AIX and seamless support for IBM Middleware products like WebSphere, GPFS, Tivoli Suite, DB2 products and more. Specialized in AIX issues such as TCP/IP, VIO Virtual Ethernet, etherchannel, routing, telnet, ftp, IP and network printing. Worked in Tivoli TWS Team where I supported Tivoli Workload Scheduler. Support for this product included embedded WebSphere, JAVA as well as DB2 and Oracle. Worked in the Tivoli Application Dependency Discovery Manager team supporting customers with the TADDM Product.  This role also offered exposure to WebSphere, JAVA and DB2 and Oracle as well.

AIX Advanced Support CTS Team

Mustang Tech. Consultants, Austin, TX. – Provided remote technical support for AIX Premium Support group.  This was a similar role as above except as a vendor employee. Worked directly with vendors from HP/Compaq, NorthRupp Grumman and Parsec to provide seamless cross platform product support for both hardware and software issues. Supporting AIX, Solaris, True64, HPUX, OVMS, and Windows XP/NT/2000 and multiple versions of Linux. Work with clients on AIX software and hardware issues. Served as a focal point for training and managing new employees.

Richard Chessher

Richard Chessher