Manager at Midas Auto Service Experts

Midas Auto Service Experts

Manager

Created automotive work orders  Created repair estimates and reviewed recommend repairs with customer  Established and maintained customers  Responsible for inventory control and purchasing parts  Ran daily activity reports and processed end of day bank depositsSkills Used Excellent customer service, Leadership, Communication, Attention to detail, Fiscal responsibility, Coaching, Commitment, Teamwork, Expense Control, and Professionalism.

Auto Plus, Inc.

- Responsible for hiring and training of qualified automotive technicians • Implement all employment forms and necessary paper work • Responsible for all customer transactions • Assisted in solving associate/customer relations • Performed day to day store operations • Responsible for profit and loss statement on a monthly basis • Assisted customers on a regular basis with purchases

Midas Auto Service

General Manager

- Train, motivate, review, schedule, coach employees--  Grow the business to achieve targeted profitable revenues--  Manage overall operations to minimize loss through continuous improvement and efficiency gains--  Ensure environmental compliance--  Ensure all equipment is in proper working order and operated in accordance with safety regulations--  Maintain a 'white glove' facility--  Oversee inventory control--  Promote customer service and satisfaction

Assistant Manager

Responsible for assisting the franchisee to increase customer count volume and revenue at the store level through marketplace awareness-including competitive analysis, demographic shifts, etcResponsible for conducting franchisee business reviews and business planning at the ADI/district levelAccountable for ensuring the Jiffy Lube Compliance/Assurance Management Process is executed properly and areas of non-compliance are appropriately addressed with franchiseesResponsible for protecting the Jiffy Lube Brand by enforcing the Franchise Agreement and Policy and Procedure Manual (P&P)Communicate and ensure consistency in marketing and promotions of Jiffy Lube’s products and servicesGrow and retain key accounts and business relationships (B2B) by actively planning and calling on customers via calls and visits. Plan, train, and assist Franchisees with customer calls and visitsWork with Head Office support teams to: assist in new store growth, Franchise Renewal process, Implement Opex, and Project / Deployment Lead for InitiativesServe as the primary point of contact and communications link between Jiffy Lube and the Franchise communit