University of Michigan

Associate Director of Annual Giving at University of Michigan

Detroit, Michigan, United States

Associate Director of Annual Giving

Assistant Director of Annual Giving

Led the day to day operations for the University of Michigan’s telephone fundraising and marketing program, with an emphasis on the management of staff and data, shift planning, computer & software maintenance, statistical analysis, performance evaluation, budget stewardship, and script writing. Michigan Telefund raises over $2 million in private support annually and employs about 85 students.

Assistant Director, Telefund

Managed the performance of 20+ student employees on a nightly basis, with a focus on cultivating a positive work environment, accountability, reporting, and statistical analysis. Mentored peers and callers, shared best practices and fostered collaboration. Motivated, coached, and developed numerous callers into leadership candidates.

Student Fundraising Manager, Telefund

Conversed with nearly 3000 University alumni and friends over the phone and personally raised over $170,000 in private support.  Mentored teammates and was selected to participate in special calling projects, including premium seating in Michigan Stadium on behalf of Michigan Athletics.

Student Caller, Telefund

Developed relationships via the phone and internet to identify and consult on the best available mortgage options to meet existing and potential clients’ needs. Analyzed client qualifications, negotiated loan terms & structure, and closed sales. Leveraged a CRM to develop and manage a strong pipeline of return and referral business.

Quicken Loans

Mortgage Banker

Created, implemented and executed a successful marketing and sales strategy utilizing market research and trend evaluation. Leveraged excellent customer service and innovative merchandising techniques to drive increases in sales. Developed inventory management system and built a successful department team as part of a new store opening.

Craig Alcala