City University of New York-Baruch College

Queen's College

Chief Operating Officer at Noblestone Capital; MBA; Project Management Professional (PMP)

Melville, New York, United States

Noblestone Capital

Chief Operating Officer

- Recovery and Resolution Planning (RRP)
- Collaboratively worked to update sections of the 2016 Recovery and Resolution Plan (RRP) as part of the Improvement Projects and Ex Ante Actions Team (IPEAT) in the Recovery and Resolution Office (RRO)
- Re-engineered a stakeholder management and data collection process which streamlined the update of a RRP section
- Developed a prioritization criteria framework for assessing improvement projects in scope of the RRO
- Created a dashboard to track, monitor, and report on the progress of improvement projects in scope of the RRO
- Wrote a BRD to integrate the Dodd Frank Act Stress Tests (DFAST) Global Market Shock scenarios into the RRP analysis and initiated that book of work with the Risk team

Credit Suisse

Project Manager

- Provided leadership and vision to the organization to ensure continuous growth and profitability
-  Managed a staff of 60 to represent the organization's mission
-  Made all short and long range strategic decisions for all departments including operations,    marketing, human resources, and finance
-  Generated sustained revenue growth year-over-year in all years
-  Lead multi-million dollar expansion of facility including designing wall angles and layout of space
-  Created program to boost membership sales resulting in a 900% increase; restructured youth programs delivering a 300% increase
- Developed many new programs such as corporate team building, college classes, and instruction courses which have diversified and added to revenue
-  Oversaw recruitment, interviewing, selection, management, and evaluation of all personnel
-  Maximized staff productivity and efficiency through a re-engineered hierarchy/pay system resulting in decreased costs and higher quality customer experiences; perpetually revamped on-going training process; implemented modernized technology which resulted in an immediate 3% revenue increase
-  Established operating procedures and safety policies which has resulted in an industry-high safety record and long term customer satisfaction
- Conducted training sessions for customer service, sales, business strategy, and advanced rock climbing knowledge and safety procedures
-  Planned and directed 6 separate fundraisers which raised more than $16,000 in donations for organizations including the Red Cross for Hurricane Katrina, All Hands Volunteers for Hurricane Sandy, Autism Speaks, and St. Judes Children's Hospital

Island Rock Gym, Inc.

Vice President/General Manager

- Supervised 25 staff to uphold the highest levels of customer service and safety
- Created staff training that exceeded Climbing Wall Association industry standards
- Initiated new lesson and route setting structure for increased effectiveness and decreased payroll costs
- Controlled payroll of 40 employees

Operations Manager

- Instructed thousands of customers on basic and advanced concepts of rock climbing
- Coached adults and children and taught them how to conquer goals

Mark Leventhal