Stephen Pappas is a seasoned management executive with a wealth of experience in growing diversified high-tech enterprise technology companies. With extensive knowledge and expertise in cloud knowledge management and guidance, sales, alliances, and OEMs, he has made a name for himself as an expert in front-office and back-office performance. Stephen's educational background includes studying Business - Information Systems at the University of Massachusetts at Lowell.

Stephen is a former Senior Vice President and CMO of Panviva, Inc./Panviva Pty Ltd and has also served as Vice President of Global Sales and Alliances at the same company. He also held the position of Director of Business Development and Channels at Pageflex Software and was Head of International Sales and Channels at Trillium Software. Additionally, he is the founder of Science of CX, a podcast dedicated to customer experience.

Stephen's specialties include customer experience, health insurance payer and provider performance optimization strategy, process strategies and improvement, and ROI/business case development. With a keen focus on growth and driving results, Stephen is a renowned expert in his field.