Kathleen Joy is an experienced professional with a knack for providing exceptional customer support. With a background in technical service liaison and technical analysis, she has worked with a multitude of departments to ensure smooth executions of technological support for a vast and complex client base. She has collaborated with customers through phone and email to identify opportunities to make every user successful while troubleshooting issues. Her skills extend to successfully resolving complex customer inquiries, addressing and escalating technical concerns, and identifying opportunities to increase customer retention and satisfaction. Kathleen has also worked on projects to enhance team operations and improve productivity. She studied at Carleton University and previously worked as a store solutions specialist, office manager, and operations professional at various companies.