Ramon Icasiano, a veteran customer experience leader, has won awards for launching and scaling consumer brands, including Netflix, Verizon (MCI), and Zynga. With a track record for developing and implementing global corporate-wide strategic and operational solutions, Ramon is an expert in selecting and managing a vast array of support methodologies and technologies, including contact centers, outsourcing, telephony, workforce management, billing, and CRM systems. He is a passionate manager with an exemplary record of leadership that fosters collaboration, motivates teams to excel, and initiates vital solutions that magnify overall results. His career boasts progressive, substantial support leadership and management experience with expertise in Root-Cause Analysis, Strategic Planning, Contact Centers, Social Media, Communities, Customer Satisfaction, Systems Development, International Business, Data Analysis, Virtual Goods, and Micro-Transactions. His bio highlights his experience as the SVP of Customer Experience at Earnin, Customer Experience (CX) Consultant and Advisor at Advisory and Consulting, Partner, Management Consultant at Cognizant, and SVP of Client Operations at Declara. Ramon's robust network and experience also include serving on the board of Zynga Game Ireland and Zynga Game Holdings, VP of Global Customer Support & Advocacy at Zynga, VP of Customer Service at TrustedID, Inc. (Acquired by Equifax), Sr. Director of Customer Service at TiVo, Director of Customer Service at Netflix, Director of Customer Care at Pocket.com (Acquired by Strathfield), Director of Help Desk & Store Support at GAP, Inc., and various service delivery management roles at Verizon Enterprise Solutions. Currently pursuing a Certificate Program in Fostering a Culture of Service Excellence (in progress) in Customer Service Management at Cornell University and with a Master's degree in Leadership from St. Mary's College of California, Ramon is a well-rounded customer experience professional.