BCIT

Humber College

Red River College

Experienced Marketing and Technology Professional

Chatham, Ontario, Canada

Communicate the value proposition of products and services, develop tools to support the customer life cycle. Plan and execute the implementation and deployment of products and services. Manage 2.2 million budget radio, print and Out of Home marketing programs. Manage lead generation campaigns including campaign design, execution and evaluation. Manage inbound marketing campaigns to vertical channels and direct to consumers. Work with marketing automation & CRM platforms to convert leads into customers. Create, implement and maintain dashboard of key success metrics. Manage, build and evangelize the corporate brand across all promotion and communication channels. Partner with media outlets and organizations to further brand exposure, PR, and market position. Executive Publisher of digital trade magazine. Build relationships, prepare and deliver creative briefs to liaise with internal departments and external agencies.

TekSavvy Solutions Inc.

Product Marketing Manager

Monitor, maintain and upgrade PCs and servers supporting fast paced growing 24/7 enterprise. Modify, audit and enhance Active Directory and group based rights, scripts and applications. Implement custom one off solutions for business partners and customers. Manage and review backups, patches and anti-virus software. Confer and collaborate with team members concerning ongoing projects as well as infrastructure enhancements and reorganization.

Network Administrator

Planned, organized, coordinated and controlled the operations of a 20+ server environment as well as 40+ desktops for the organization across three locations. These servers provided support for and access to the following services: Live Database Query, Application Services, Messaging, Financial Database, Near Line Reporting, Point of Sale Activations, Inbound Call Centre Operations, Real Time Transaction Processing, Telephony Switching, Remote Access, and Billing. Maintained and oversaw LAN/WAN operations and security.

SelectCore, Ltd.

Manager IT Operations

Managed, motivated, and supervised a team of 3 technicians in the support of corporate server environment and business support services. Computing environment included more than 20 servers as well as 40+ desktops in two locations. Services provided to the business included Live Database Query, Application Services, E-Mail, Financial Database, Near Line Reporting, Point of Sale Activations, Inbound Call Centre Operations, Real Time Transaction Processing, Telephony Switching, and Remote Access. Oversaw security and LAN\WAN Operations. Implemented monitoring and measurement systems to improve system uptime and availability to 99.98%. Engineered network and system redundancy building out an infrastructure able to handle triple the number of transactions of initial infrastructure (400,000 per day).

Canquest Communications

Migrated users from 23 locations using dis-similar messaging platforms to centralized MS Exchange organization located in corporate headquarters. This move enabled centralized administration and reduced support costs at each location. Utilizing a multi domain forest model integrated acquired organizations into corporate security structure. Consolidated and migrated server resources to reduce support costs at client locations and improve responsiveness to internal issues by providing a central point of contact and management.

Oxford Automotive

Network Specialist

Supervised and trained 4 co-op students during placements from Lambton College's Information Technology Professional program. Actively supported and trained over 120 desktop users on applications and procedures distributed across two locations.  Responsible for the maintenance of LAN and WAN links as well as local server based services. Supported and trained 100+ local users in application and service use.

Managed Oxford's corporate Y2K project which covered several thousand vulnerable devices in 23 locations. Devices that required attention included Programmable Logic Controllers on the floor of manufacturing facilities as well as several dozen servers across the enterprise and hundreds of desktops. Researched and managed the remediation for all vulnerable devices. Participated in weekly teleconferences with senior management providing weekly status updates and reports detailing exposure and remediation progress. Implemented corporate policies and procedures related to business continuity and disaster recovery.

Marvin Handsor