Derek Howard is a multifaceted professional, with a strong background in sales consulting, executive coaching, training, and accounting. He is the CEO and Founder of The Customer, an advisory firm that coaches, trains, and advises some of the world's largest professional service firms in various areas, including sales growth, developing people, building client relationships, and improving profitability. Derek's educational background comprises a Professional Diploma in Digital Marketing from the Digital Marketing Institute, a Professional Diploma in Business & Executive Coaching from the University College Dublin, and a Fellow of Chartered Accountancy (FCA) from the Chartered Accountants Ireland, among others. Derek also has an extensive work history that includes having held executive roles with PwC Ireland, Irish Management Institute, and DisruptHR Dublin, and he has also worked in finance, accounting, and customer service roles. If you're interested in exploring how to grow your professional services firm or develop your people, Derek is the person to get in touch with.