Texas Tech University

St. Mary's University

Personal Risk Advisor to Affluent Clients, Families and Family Offices

Dallas, Texas, United States

Private Client Services Personal Lines Client Service leader for the Central US, Family Office Specialist, Small Business Solutions leader.

Marsh

SVP- Private Client Advisory Leader, Central Zone

Leading team of insurance professionals in Houston, Dallas & Chicago to provide excellent service and personal risk management solutions for affluent clients and families.

Willis Towers Watson

AVP, Regional Operations Officer

Leading team of insurance professionals in developing and tailoring personal risk management programs to meet the needs of affluent clients and families.

Hub International

Manager, Personal Insurance

Developed business plans to meet revenue goals.Recruited, managed and developed sales, service and administrative staff of professionals with a focus on the needs of high net worth clientele.

Frank Crystal & Company

Director, Personal Insurance Manager

Supervised, coached and developed staff of insurance professionals.  Initiated relationships with clients and referral sources to generate new revenue opportunities.

Stewardship Manager

- Supervised, developed and trained Commercial Underwriters and support staff •	Designed creative underwriting guidelines to meet contractual guidelines and support new business (Excess & Surplus Lines)•	Develop strategies to enhance profitability of commercial lines division  •	Design marketing strategies to effectively promote commercial insurance products to independent agentsSpecial Accomplishments Include:	Increased premium production by 30%	Improved efficiency of renewal and premium finance quoting by 75%	Successfully implemented new commercial property policy, including implementation of new production procedures and training for all employees and independent agents 	Promoted to Manager, January, 2000

SESU

Commercial Lines Manager

- Developed marketing strategies to effectively promote auto and home insurance program for First USA credit card customers through direct and indirect marketing channels•	Managed relationship with insurance company partner, Foremost Insurance Company•	Provided consultative direction to Foremost in the rollout of a national home and auto insurance program in terms of underwriting guidelines and strategy as well as state form and rate filings•	Supervised Insurance Marketing Managers•	Reported to Senior Vice President, Portfolio MarketingSpecial Accomplishments Include:	Increased direct mail marketing response rates by more than 50%	Promoted to Officer, March, 1998

First USA

Officer, Insurance Product & Marketing

- Developed strategies to enhance underwriting profitability, including rate determination and documentation, regulatory rate and form filing activities, and corporate standards and procedures•	Implemented and monitored underwriting rules and methodologies•	Managed multiple projects including total redesign of the aircraft policy documents and endorsement processes, development of a new system to rate and issue Non-owned Aircraft policies, and implementation of remote location policy issuanceSpecial Accomplishments Include:	Managed relationship with largest agent representing approximately 40% of written  premium.	Chaired team that successfully redesigned all policy documents and eliminated the paper production by 90%.  	Successfully designed, implemented and supported a new system to support a new Nonowned Aircraft Liability program	Initiated, created and trained all users on  “AVNET”, a corporate networked on-line “Help” system	Received the Chairman’s Award, 1996

American Eagle Group

Corporate Underwriting Manager

Chaired a team of programmers, users, accountants and technical support personnel to coordinate automation projects.Responsible for deployment of technical infrastructure in coordination with management and user training and support  Routinely evaluated all personal lines, commercial lines and special risks units to determine needs in terms of  workflow adjustments, procedures, automation, equipment and training

Carol Sherron