Alex Alfonso is a highly skilled professional with a strong background in Electrical and Electronics Engineering. He has a wealth of knowledge in networking and is proficient in IP addressing, subnetting, routing, and switching. Alfonso has an excellent grasp of TCP/IP, UDP, DHCP, DNS, OSPF, EIGRP, BGP, VRFs, VLANs, STP, PPPoE, QoS, HSRP, VRRP, SNMP, and Cloud Resources. He has experience working with Solar Winds Monitoring System, BMC Remedy Ticketing System, and Service Now. Alfonso possesses advanced troubleshooting skills in Cisco routers and Juniper routers at WAN/LAN level, and he is educated on NAT and ACLs configuration and troubleshooting. Furthermore, he has basic knowledge of VoIP and has experienced tracing calls, analyzing and escalating when necessary.

Alfonso is a team player, goal-oriented, hard worker, and a fast learner. He is also bilingual, fluent in both English and Spanish, and possesses excellent written and oral communication skills. Alfonso is now pursuing CCNP certification (expected full certification summer 2020), and he holds CCNA and CCENT certifications. He has a wealth of experience in network engineering and analysis, having worked in various roles such as OSS/BSS Engineer at ngena, Network Engineer Incident Analyst at Telefonica, Student Assistant at Florida International University, IT Support at UPS, and Network Engineer I at SNET.