Arizona State University

Customer Support Escalations Manager

Reno, Nevada, United States

Zibo

Customer Success and Escalations Manager

Listing Management, Customer Service, Sales Analytics, Data Entry for E-Commerce Store

Brondell Inc.

Jr. Account Manager (E-Commerce)

Build customer service processes and documentation. Excellent Computer skills, NetSuite, Shopify, ZenDesk, Online Chat, Microsoft Suite, OutLook, G-Suites, Slack, Amazon Seller Central. Expert at Multi-Tasking and organizational skills.  Became a product expert and provided technical support on a wide variety of hardware products. Customer service via phone, email & live chat.

Customer Service Representative

Managed orders, inventory counts, food waste, labor coverage reports, donations, and sales reports for over 2 years in the highest grossing store in our district.
Efficiently led daily store operations by coaching and developing team members and driving sales.
Promoted company mission statement by demonstrating genuine, positive, and compassionate connections with customers and coworkers.
Assessed challenging situations and quickly problem solved to effectively maintain store success and customer satisfaction.


Starbucks- Shift Supervisor 
Established a positive work environment. Highly effective in fast paced corporate environment. Strong customer service skills. Strong leadership skills. Adheres to company standards with minimal supervision. Treat all customers and partners with integrity. Follow cash management procedures. Inventory management. Communicates with management to maximize efficiency and uphold standards.

Starbucks - Barista+Barista Trainer 
October  2016 - June  2018
Training and developing new baristas demonstrating leaderships and teaching skills. Demonstrating excellent customer service, adhere to strict health and safety procedures, uphold starbucks standards of conduct. Strong work ethic, sociable, professional, works well in a team.

Starbucks

Shift Supervisor

Schedule and manage medical appointments and procedures. 
Monitor clients psychological and physical health, communicate with medical team to improve clients well-being. Keep track of all client information.
Provide excellent companionship and care to seniors with dementia or disabilities. 
Manage household tasks, including medication management, domestic duties, finances, emotional companionship, and entertainment. 
Operate medical equipment, perform basic first aid procedures when needed.

Self Employed

Senior Caregiver Hospice and Long-Term Care

I have been making art since I was very young and I started selling my art in high school. Through the years I have learned many different mediums including custom wood burning, building custom tables, refinishing furniture, and most recently making mosaics. I am passionate about creating beautiful artwork and I never seem to run out of new ideas. If you're interested in a custom artwork please contact me at: <a href="mailto:SunnyMcGeeArt@gmail.com">SunnyMcGeeArt@gmail.com</a> for a consultation.

Leah McGee