John Bishara is a seasoned professional with over 20 years of experience in call center, help desk, and customer service roles for both business and consumer products. He has also held leadership positions in various organizations for over 15 years, where he managed large support teams and implemented process improvements to enhance customer satisfaction and employee morale. Bishara specializes in call center management, operational cost reductions, metric improvements, data analysis, strategic analysis, customer satisfaction improvements, system improvements, and streamlining operations. He has worked in the telecommunications, website monitoring services, domain names/DNS, SaaS, and cloud and appliance-based security products sectors throughout his career. Some of his notable achievements include improving customer service, reducing operational costs, increasing employee satisfaction, and gaining efficiencies. Bishara has won the Best Places to Work award from 2014 to 2016. John Bishara is currently the VP of Technical Operations at Seismic, having previously held roles such as VP of Support Engineering and Senior Director of Support at Distil Networks, Director of Product Support at Neustar, Inc., Operations Manager at Covad Communications, and Product Management Analyst at PRA International.