Rick Monro is a highly experienced call center outsourcing consultant with over 20 years of industry expertise. He is the President and Founder of Outsource Consultants, LLC, a company that specializes in matching medium to Fortune 500 businesses with the best outsource call center providers. Over the years, he has helped clients from diverse sectors such as healthcare, energy, education, cable, telecom, and retail streamline their operations by finding the right outsourcing solutions. Rick's reputation in the industry is built on his honesty, integrity, and his focus on delivering results.

Rick's education includes a Bachelor's degree in Business Administration and Management from St. Cloud State University, as well as attendance at Winona State University. Early in his career, Rick worked as a District Sales Manager at Allegiance Telecom, Regional Sales Manager at Fulfillment Systems, Inc., as well as a Business Development Director for BI WORLDWIDE before focusing on the call center outsourcing industry.

As the Vice President and outsourcing expert at Outsource Consultants, LLC, Rick's goal is to match his clients with the best call centers in the world, whether onshore, nearshore, or offshore, to increase efficiency, lower costs, improve quality, flexibility and ultimately drive performance. He believes that an outsourcing strategy can help businesses grow and delight customers, and strive to add value to companies searching for a contact center that will differentiate them from their competitors.