Kieu Leif is a seasoned Service Manager with over 13 years of experience in IT Service Management and Operations. With a Bachelor's Degree in Computer Science from the College of St. Benedict and a minor in Spanish from St. John's University, Kieu has held various leadership roles throughout her career, including Senior Customer Success Account Manager at Microsoft and Lead Service Manager at Target.

Kieu is a self-aware change agent with strengths in Activator, Significance, Strategic, Command, and Relator, according to her Strengths Finders profile. Additionally, she is certified in Agile methodologies like Scrum and Kanban and has experience with the SAFe Framework.

Her passion for problem-solving and delivering solutions has led her to work in environments that require perpetual learning and collaboration, such as her time at Allstate Insurance as a Sales and Business Process Consultant and Contact Center Division Manager.

Overall, Kieu Leif is a skilled Service Manager with a demonstrated track record of leadership and success in her field.