A. Triano

A. J. Triano is the Executive Vice President (EVP) of the Customer Experience Practice at Syneos Health Communications, a role he has held since December 2020. Based in Los Angeles, California, Triano is recognized for his extensive experience in healthcare technology and communications, with a career spanning over 15 years.

Professional Background

Triano has a strong focus on experience design, omnichannel transformation, and digital innovation. His work aims to improve healthcare outcomes by leveraging technology and communication strategies to enhance patient engagement and participation in health management. He has previously held significant positions, including:

• Senior Vice President (SVP) of Engagement Strategy at GSW Advertising (part of Syneos Health) from August 2017 to December 2020.
• SVP of Health at Edelman from September 2016 to August 2017.
• VP of Digital Strategy at Publicis Health from October 2007 to March 2012.

Education and Certifications

Triano holds a Bachelor of Science degree from Murray State University and an MBA in E-Business Management from the University of Phoenix. He is also certified in UX with a mobile specialty from the Nielsen Norman Group and holds a Customer Experience Certification from the University of California, Irvine.

Contributions and Philosophy

He is described as a compassionate problem-solver with an entrepreneurial mindset, driven by a desire to make a positive impact in healthcare. Triano's approach combines innovative thinking with a deep understanding of regulatory compliance, aiming to create behavior-changing communication programs for various stakeholders in the healthcare ecosystem, including pharmaceutical companies and medical device manufacturers.12