Elizabeth Fais is a seasoned technical content developer with years of experience creating documentation and online help for developers, system administrators, and end-users. With a knack for distilling complex concepts and processes into easy-to-understand overviews, Elizabeth has worked with renowned tech companies like Google, Adobe Systems, and Cisco, to name a few.

Elizabeth studied at Iowa State University and Occidental College, gaining vast knowledge and becoming an expert in understanding how users interact with a product, an essential aspect of developing a successful information system. She has worked as a Senior Technical Writer and Content Manager at Baffle, Inc., Technical Writer at Sumo Logic, and Technical Content Developer at Interana.

Elizabeth's strength lies in analyzing user workflows to develop engaging content that allows users to solve problems in a timely manner. She uses hands-on product use, interviews with subject matter experts, and usability testing to develop positive learning experiences for target audiences.

In ensuring optimum solutions, Elizabeth understands the importance of identifying the correct way to present information, such as a user guide, error message, on-screen tooltip, or graphic. Implementing usability testing helps her identify areas where users get confused, allowing for modifications that improve the overall customer experience with the product.

Through her professional journey, Elizabeth has demonstrated unparalleled expertise in technical writing and development, product documentation, user experience, and usability testing, perfectly positioning her as one of the most sought-after technical content developers in the industry.