University of Kanpur

Colorado State University

University of Allahabad

Hewlett Packard-  Training

Personal Blogger - oh-eunoia.com

Irvine, California, United States

Personal blogger, Author,  Writer and Editor to my own blogs, Blogs on passion of life, life- experiences, recipes, articles and stories.

www.oh-eunoia.com

Personal Blogger

- Ability to independently project manage the design and implementation of customers applications from assigned orders.  [ ] Responsible for successful implementation of new customer and existing customer services as the single point of contact, from Sales Contract execution to deployment of requested services.[ ] Duties include but not limited to order package verification, services configuration, coordination of order movement within internal order management systems, Customer and/or Vendor communications, coordination of internal cross functional departments associated with order processing.[ ] Lead any escalations as needed and schedule all required parties for a proper services deployment.[ ] Requested services  consist of any combination of Voice, Data, Internet and VoIP.  [ ] Strong personal time management skills and ability to multitask in a constantly changing environment with multiple priorities.[ ] Always in top 3 performers to close mist projects successfully. [ ] COLO SME. Handled most Co-location orders and helped other colleagues.

TelePacific Communications

Project Engineer

- Manage large and small projects for nodal circuits, International services and advanced features for AT&T’s large business customers./•	Act as negotiator between customer/clients, sales and provisioning.•	Participated in Reengineering pilot run to improve the process.•	Duties include research , investigation, placing orders in various systems (UNIX, WINDOW,eCRM etc) and tracking down from start to finish.•	Meet deadlines, send reports (EXCEL/MS Word), and interaction with provisioning, engineers, customer and sales.  Status sales and clients via email , phone and AT&T internal systems/programs.•	Prompt action and work hastily with several authorities on emergency situations to get customers back on services.•	Backed up PA to Startek Site Director in her lunch hour and whenever needed.•	Worked continuously with Outlook, Internet browser and ATT internal systems. •	Recd a number of KUDOS from sales/customers/managers for excellent customer service.

AT&T /Startek USA, Inc

Global Services Manager/COS

- Managed, oriented and trained Contract Employees••	Interaction with engineers, technicians and coordinators.•	Data entry, data update and documentation updates.•	Wrote documentation for voltmeter products to be used in Phenang, Malaysia

Agilent Technologies

Exchange Coordinator

- Trained all the team members on the process, product, paper work, and managed the team with other activities such as scheduling, meetings, feedback on mechanical failures, resolving the conflicts etc.•	Ensured accurate tracking by training new hires on correct math for paperwork.•	Managed and filed production line audit sheets.•	Collected data and prepared Pareto charts of mechanical defects.•	Kept track of printed circuit boards in different sections of the area at the end of the shift by using Lotus 1-2-3 database spreadsheet.•	Participated in TQC story related to a high - volume PC board and monitored a small numbers of boards throughout the process to identify and troubleshoot the root cause of the problems

Meena Patel