Remote, On-site and In-house Techinical Support Engineer

logging of incoming calls via email and telephone, daily coordination on incidents and service requests with technical team, ensuring customer satisfaction through prompt and efficient services delivery, planning engineers daily schedules, delegating tasks to engineers - remote and onsite, communicating with customers on updates and weekly and monthly routine checks

Serving customers in a polite and professional manner, assisted customers regarding payments, Kindle related queries, accepted customer transfers from lower skilled customer agents, assisted with Amazon Locker requests, pickup and deliveries, assisted with returns, refunds, damaged items, incorrect items, return labels, textbook rentals, Amazon specials, gift cards transfers and claims, achieved most positive responses and comments, demonstrated resilience and ability to achieve set target set by the company, consistently meeting the company's goals and targets for adding more value to the business reputation within the customer service industry