Meet Rick Walsh, a highly experienced and results-driven Contact Center Leader with over 16 years of experience in managing inbound, outbound and cross-functional Inside Sales and Customer Service Teams. With a track record of success in both for-profit and non-profit organizations, Rick has managed teams ranging from 100 seats to 500 seats. Currently serving as the Director of Customer Service at Cardinal Health, Rick is credited for his outstanding leadership skills in managing Quality, Training and Workforce Management Teams. His expertise has been honed at both BPO and non-BPO organizations, making him a versatile leader. If you're looking for a Contact Center leader with exceptional leadership skills and a proven track record of success, Rick Walsh is the man for the job.