Kara Hoisington, an experienced CX and EX leader, is making a significant impact on the healthcare industry with her expertise. She partners with Fortune 500 companies to drive customer engagement, developing Voice of Customer programs to create effective enablement strategies and roadmaps. With a degree in English from Boston College, Hoisington's career spans across various organizations. She has served as a Principal Consultant at Forrester Research, where she conducted research on customer experience and served a range of clients in the healthcare sector. Before Forrester, she worked at CGI Interactive and Mom Central Consulting Inc. as a Senior Project Manager and Account Manager, respectively.

Hoisington's ability to create experience strategies that drive organizational-wide behavioral changes, coupled with her excellent measurement program skills, made her a sought-after advisor, serving Marketing Leadership Council at Forrester Research. At AisleBuyer (acquired by Intuit), she served as an Account Executive, where she distinguished herself in managing various customer relationships.