Lincoln College

Global University

Heartland Community College

Mcc Training Institute 2002

Gitam College Of Engineering

Director of Member Services at Samaritan Ministries International

Normal, Illinois, United States

Samaritan Ministries International

Director of Member Services

Manage multiple clients with full ITO services, a multimillion dollars annual book of business. Built and direct a delivery operations team responsible for service delivery across North America supporting more than 15 national accounts. Collaborate with regional sales and national sales teams to build account management plans and drive strategic discussions with C-Level executives. Assess all projects and build a tool for identifying the best delivery approach for each. Provide thought leadership for the solution development of service level agreements for five major product offerings to manage risk and limit financial penalties. Built a customer success management program for retaining customers, finding expansion opportunities and building advocacy resulting in 70% client renewal through improved client focus and consolidation of best shore locations.•	Guided the program to active 30% year over year growth through expansion of service engagement portfolio, at the same time dealing with complex customer business issues.•	Built a program for delivery strategies and emerging trend research and development initiatives for continuous improvement and thought leadership in the areas of pre-sales, implementation and support methodologies.•	Assisted in negotiating master services agreements and developed Statement of Work for many of our national customers.  •	Established Offshore Center of Excellence for Infrastructure Services with focus on Cloud, Network Operations and Security. •	Performed delivery reviews (MBR, QBR, EBR) during the pre-sales and delivery phases of engagements•	Promoted to Global Delivery Manager, played key role in developing new products and services with focus on Enterprise transformation through Agile best practices and DevOps.

TEKsystems

Global Delivery Manager

Service Delivery Manager

Delivery Manager / Program ManagerCollaborated with internal sales team, the Peoria District 150 School District, Project Management Office, and implementation teams to build the delivery team, define scope and schedule, shape priorities, and coordinate interactions with customer. Managed customer expectations and be a point of contact between HMH and the customer. Assisted the sales team with proposals and help the teams tap into potential business opportunities. Oversaw the deployment of LMS (Learning Management System) across Peoria School District. Managed company’s Global Delivery Team.

Houghton Mifflin Harcourt

Program Manager

Program and Project Manager ConsultantSpearheaded projects related to global deployment of My Supply Cabinet (tool used to manage Indirect Spend) and provided project management support to global purchasing operations for Caterpillar Global Purchasing in Mossville, IL. Managed teams that deploy My Supply Cabinet across the enterprise. Reviewed status reports of team members across projects.  Facilitated strategic planning workshop for global purchasing operations to assist in focusing on their mission and vision, so that they may achieve their organizational goals.•	Conducted project kick off sessions at various CAT locations in Belgium, Poland, Hungary and Italy.•	Member of My Supply Cabinet Steering Committee that provides guidance on key issues such as objectives, budgetary control, resource allocations and decisions involving large expenditures. •	Assisted in developing KPI’s to align with S.M.A.R.T goals in order to achieve operational efficiency.

Caterpillar Inc.

Responsibilities include managing teams from testing, business analysts, technical design architects, development, and implementation teams for successful project delivery. •	Managed a team that tested alternate platforms for hosting business critical applications on large Websphere JRA Environments. Delivered a white paper that provided input for a strategic direction for systems at State farm. •	Provided valuable input for RFP that clinched a multimillion dollar contract to migrate 1000+ XP Products to windows7. Later led onsite and offshore teams for successful Implementation.•	Played key role as project leader in successfully implementing enterprise server releases using Release Management techniques and ITIL framework. •	Facilitated client meetings to ensure Linux migration project met an unshakeable project pilot deadline. Led implementation project migrating 1200 servers from other OS platforms to LINUX, resulting in significant cost savings for client. •	Worked with stakeholders to assess risks and developed a strategy for risk based testing. Collaborated with business partners to assess technical impact and reach consensus on alternative solutions when necessary.  •	Spearheaded numerous complex projects on application development, Infrastructure design, Server/Client migrations, Virtualization, and developed High availability solutions.•	Active member of Enterprise Change Advisory Board that established and implemented structured change review process for technology and application changes affecting production systems.

State Farm ®

PM Consultant

Position: Project Coordinator 	2003-2005     Client: Hitachi Data Systems, MumbaiResponsibilities include Project Coordination, Storage Administration, and relocating Data center.•	As project leader of a twenty-person infrastructure team, coordinated with program managers and sponsors on the status of the project and led the system design and infrastructure design.•	Collaborated with client and subject matter experts to identify implementation objectives and goals. Worked with IT architects to build and Implement SAN using Hitachi Storage.•	Managed risks, including equipment delays or missed deadlines, and managed the team to ensure that all tasks were completed on schedule. •	Planned, setup, and tested systems infrastructure that spanned four sites across Mumbai. Gathered requirements from business partners and finalized Datacenter migration Strategy.

Patni Computer Systems

Project Manager

Earned reputation as top performer with the largest accounts like HP and COMPAQImplemented processes for level -1 help desk technical support and troubleshooting, designed product prototypes, and managed communications with US clientsProvided assistance and training to overseas engineers and acted as the offshore technical leadManaged emergency technical support for multi-national customers, including system diagnostics and technical problem resolution.Trained and supervised new hires.Recognized as valuable team member and chosen for a team to help reduce call volumes.

vCustomer Services India Pvt Ltd

Technical Support Specialist

Responsibilities include deployment, configuration, maintenance and monitoring of active network equipment and maintenance file servers.Researched, designed, and implemented Microsoft Windows 2000 servers and created a disaster recovery planCreated an automated process for daily, weekly, and monthly backups for databases  Coordinated server performance, benchmarking and fine-tuning activities Led review of MCC's software systems, supervised on-site/classroom training, and supported hardware and software installation, repair, and maintenance.

Sanjay Jada

Sanjay Jada