Louis M. is a highly accomplished IT Service Management Leader with years of world-class experience in both government and commercial environments. He excels in leading large-scale initiatives to expand enterprise IT services and capabilities, program management, maintaining current IT services, introducing new enterprise IT services and systems, building reliable infrastructure, increasing enterprise security, and ensuring operational continuity.

Louis is specialized in classified and unclassified IT systems and service management, including service strategy, service design, service transition, service operations, and continuous service improvement. He aligns, develops, and implements strategies, risk management, processes, plans, and policies to boost IT services and availability. His adeptness in identifying customer requirements and delivering products that meet and exceed contractual requirements is remarkable.

He is a process-driven expert at identifying and implementing procedures that improve operational efficiency, productivity, and profitability. Louis is a motivational leader who provides extensive training and development to create high-performing teams. He is talented, with exceptional leadership, negotiation, presentation, and problem-solving skills. He excels in results-driven environments.

Louis's educational background includes a degree in Liberal Arts from New York Reagents College, MA from Webster University, and studies at North Carolina State University and Campbell University.

Currently, he serves as the principal IT Service Management Leader at NCI Information Systems, Inc. Previously, he served as the IT Service Delivery Advisor at TEKsystems, IT Security Solutions Architect at Capgemini, IT Security Manager at Capgemini, Information Management Officer at the US Army, and IMO/Application and Database Developer at the US Army.

With expertise in enterprise IT service management, enterprise IT strategy, service design, transition, operations, delivery, and CSI, information security management, policy management, infrastructure, project management, program management, risk management, process improvement, streamlining workflow, information security policy, cyber security, CISSP, CISM, ITIL v3, CMMI, COBIT, and ISO, Louis is genuinely an asset to any organization.