Irinyi János Szakközépiskola és Kollégium

Avasi Gimnázium

Service Assurance Lead at ngena

ngena

Service Assurance Lead

IT Services Hungary Kft.

Operations Manager

As a member of a very good OPM team, we report to the Global OPM, leading the delivery in the Global Telecommunications & Security Operations Services, for a Gobal Oil, Gas and Energy company.We ensure seamless delivery relating to more than 1,600+ customer sites. Resulting in more than 32,000 configuration items, in a non-standard environment around the Globe.I am responsible for LAN, WAN and WLAN services around the Globe.I implemented a toolset called OPM tools internally, which speeds up our daily work.I provided knowledge transfer for three of my current colleagues from Hungary and for two more colleagues from Mexico

Operations Performance Manager - LAN/WAN/Wireless

Technical lead for a 2nd level Network support team supporting one of the global top five oil companies.Deputy of head of team.In the meanwhile I participated in a project as an SME and coordinator, the main goal was introducing Doculife document management system and underlying processes to the account.I was driving a 4 member project team whose task was to produce over 300 network topology document. I had to keep in touch with the customer's and the company's management on a weekly basis. I also had to drive the team to fulfill KPIs and project milestones in time.I temporarily(5-6 months) picked up professional coordinator role for a team supporting 3 other customer as well(UK based travel company, UK based mobile company, and a UK based telecommunication company). That time there was a huge fluctuation in the team(90% left the team), and I had to stabilize the team and support my teamlead with operational issues and recruitment as well. Of course I had to focus on both teams and customers equally.

Professional Coordinator

Organizing and implementing complex LAN changes in a non-standard network environment, in primary focus of the Customer's needs and delight. The customer is one of the leading top five global oil companies. Participating in project works as a change implementer. Live troubleshooting during change activities.

Adam Remeczki

Adam Remeczki