Meet Tim Spaid - a seasoned professional with over 30 years of experience in sales, support, and service across educational technology and e-Learning industries. He specializes in customer relationship management, project management, technical support, call center management, training, market development, and competitive analysis. Tim holds a Bachelor of Science in English, Creative Writing, Technical Writing, and Communications from the University of Missouri-Columbia and is an alumnus of the Visual & Performing Arts High School.

With his extensive experience and expertise, Tim has worked with various organizations and companies in the past. He was the President of Spaid eLearning Associates, Director of Learning Solutions at Ellicom, Account Manager at Turning Technologies, Director of Education at A.D.A.M. (a business unit of Ebix), Learning Solutions Specialist at Pearson North America, and AVP & Director of Customer Technical Support at Pearson North America. Additionally, he was also the Sole Proprietor at Ace Web Site Builders, Market Development Manager, and Technology Consultant Manager at Addison Wesley Publishing Company, and Technical Support Manager at Addison-Wesley Publishing Company.

In his previous roles, Tim has helped customers leverage technology to its full potential, easing the troubles of rapid technology innovation through focused support and training strategies. His career has been rooted in helping customers distill techno-speak into plain English. Apart from that, Tim is also a director of learning and development at Brown Bag Marketing. He is highly skilled in strategic planning, staff planning, and website development, making him a valuable asset to any organization he works with.

In summary, Tim Spaid is a highly experienced and skilled professional with a vast background in sales, support, and service in the e-Learning industry. He is an expert in customer relationship management, project management, technical support, call center management, training, market development, and competitive analysis. Tim's academic background and extensive experience make him a highly valuable and competent professional in his field.