Les O'Reilly

Les O'Reilly is an accomplished customer care leader with a background in managing support, service, sales, and retention for top-notch products and services on a global scale.

He has a proven track record of establishing strategic partnerships among Customer Care, Operations, Business, Marketing, and Engineering teams to drive business impact and enhance customer value.

Les attended Memorial University of Newfoundland, where he pursued a Bachelor of Commerce degree.

With extensive experience in customer success, Les held key positions such as Vice President at Remitly, Director at Amazon, and Senior Director at both Microsoft and Sykes.

His roles ranged from overseeing outsourcing and customer service to leading consumer support, agent enablement, and software services support for major brands like Microsoft.

Les O'Reilly's expertise spans various areas of customer care and business operations, making him a seasoned professional in fostering successful customer-centric strategies.

He has excelled in collaborating with cross-functional teams to deliver exceptional customer experiences and drive organizational growth in highly competitive markets.