Kirby Nitzschke is a highly skilled and results-driven researcher with 5+ years of experience in the Customer Satisfaction research industry. With a Master's degree in Marketing Research from Southern Illinois University, Edwardsville, and a Bachelor's in Business Administration in Marketing from The University of South Dakota, Kirby has worked across various levels with years of experience as a Senior Research Scientist, Senior Research Analyst II, Senior Research Analyst, Research Analyst, and Associate Research Analyst at SMG - Service Management Group. In addition, Kirby has previously worked as a Market Research Consultant at Mom365 and Research Analyst Intern at FleishmanHillard.

Kirby has expertise in using statistical models, multivariate analysis techniques, and big data analysis to predict outcomes and find prescriptive insights. Kirby has proven skills in developing actionable insights from client's business questions and needs utilizing various sources of data. With proficiency in SPSS and experience in SQL and python, Kirby is also familiar with transfer learning, Scikit-learn, and the visualization and explanation of models using SHAP values.

Kirby is passionate about helping companies improve operational performance through data analysis and is always looking for challenging opportunities that can drive businesses forward.