Director of Hospitality and Retail Technology at SoftTek Solutions

•Act as Product Owner/SME for Transaction related projects
•Measure the products performance with sound P&L disciplines and achieve targets
• Identify top client drivers and prepare business case to support needs
• Create field level specifications when necessary to define specific reports or other application functionality for the software solution
• Collaborate with Development, QA and other Product Managers on functional requirements, user needs and test scenarios
• Ability to collaborate and implement business objectives and project deliverables across multiple application platforms
• Define business rules and controls when necessary to support business processes
•Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Define new business process or changes to existing business processes as necessary to support the integration of new products and services into our existing multi-platform business model
• Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product
• Create new procedures when appropriate to improve operational proficiency
• Provide on-going support to other departments as required

Softtek

Retail & Hospitality SME

•Act as Product Owner/SME for Transaction related projects
•Measure the products performance with sound P&L disciplines and achieve  targets
• Identify top client drivers and prepare business case to support needs
• Create field level specifications when necessary to define specific reports or other application functionality for the software solution
• Collaborate with Development, QA and other Product Managers on functional requirements, user needs and test scenarios
• Ability to collaborate and implement business objectives and project deliverables across multiple application platforms
• Define business rules and controls when necessary to support business processes
•Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Define new business process or changes to existing business processes as necessary to support the integration of new products and services into our existing multi-platform business model
• Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product
• Create new procedures when appropriate to improve operational proficiency
• Provide on-going support to other departments as required

Director of Hospitality and Retail Technology

Serve as SME and design Architect or Aloha POS, Menulink, Insight & Pulse products, for support staff, end users, management and vendors.
Unmatched knowledge of NCR Aloha/ Menulink systems and software.
Develop successful  solutions for integration of E-commerce and POS platform.
Develop Management solutions for Menulink to aid franchisee’s and corporate locations.
Manage change control process, identify issues and risks, and provide solutions to mitigate project deliverables. 
Leverage multiple methodologies and planning tools including Quickbase and Visio.
Perform business analysis in identifying and defining customer experience touch points across multiple business groups. Manage time lines, schedules and change requests.
Manage rollout of over 3000 terminals and 1000 Aloha servers
Document all additions and configurations forAloha POS and NCR Back Office
Create and manage Wingstop Aloha/Menulink Knowledge base.
Create future Aloha POS versions for use in expansion and deployment to over 800 locations.
Performed upgrades to Micros products RES & Simphony

Wingstop Restaurants, Inc.

Aloha POS & Menulink SME/ Architect

Work closely with customers, colleagues, suppliers, and other stakeholders to define user requirements and provide integrated solutions based upon technical architecture and applications Work as a liaison between business partners to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
Familiarity with managing project schedules, solving complex problems, and nurturing cross-group collaboration
Requirements analysis, design, development, deployment, and support of software applications for business functions throughout the enterprise.

Coordinate and perform in-depth tests, including system, integration, and customer acceptance, for modified and new enhancements, and other post-implementation support.
Subject Matter Expert for Aloha POS Table and Quick Service.
Write requirements documentation to create resolution for the customer’s needs.

NCR Corporation

Senior Business Systems Analyst III

Was responsible for providing end-to-end Tier 3 support to BlackBerry Enterprise Server customers. 
Providing advanced technical solutions, advice and guidance by telephone, web-chat, email and/or in person. 
Maintaining systems in a lab environment to prototype and test operation of the BlackBerry software, infrastructure and its inter-dependencies.
Partnering with Development Support / Senior Analysts / Support Account Managers to provide the best support for customers.
 Effective management of time and tasks
Advanced level knowledge and hands-on experience with the following: Windows NT/200/2003/2005/2008/2010 R2 Server, Windows 2000/XP, 7, Vista, and MS Exchange Server 2000/2003/2007/2010

Research In Motion

Senior Analyst III

Manage IT and Technology projects for A Dallas Based Multi National Restaurant Group.

Manage software/system implementation and support for GAMFC restaurant group. 
Analyzes the business needs and requirements to determine the project scope and budget requirements. 
Interface with clients in solutions-based pre and post application and software consulting for GAMFC.
Partner with Managers, developers, coders and project teams in developing project objectives and time lines for implementation into clients' site. Domestic and international.
Consult on POS strategies including Micros & Aloha systems
Consult with clients with multiple levels of skill sets, including C level Managers. 
Partner with Site Managers, IT and application developers in recommendations of optimal solutions to support client's needs and future requirements. Develop implementation teams and resources.
Point of contact for Mangers during the implementation process. Support Management in answering questions during and after the process and provide end user solutions. 
Develop overall implementation strategies and plans, SOWs, budgets, project cost, resources, staffing, deliverable s, detailed work plans, schedules, project estimates, resource plans, and status reports. 
Establish milestones, resources, staff hours, budgets, technology and tools and document project plans.
Manage cross-departmental resources and coordination of day-to-day workflow and deliverables.
Leverage multiple methodologies and planning tools including MS Project and Visio.
Conduct business analysis, assessments, specification definition writing, . Manage web portal and update information and access capabilities for customers.
Manage change control process, identify issues and risks, and provide solutions to mitigate project deliverables.

Reed Entertainment

Director of POS Development

Manage IT and Technology projects for A Dallas Based Winery.

Manage the full SDLC system development and implementation for customers of Swirll Winery. 
Manage cross-functional resources focused on the delivery of internal projects from evaluation, handoffs and project closeouts. Work with Data Services in managing data requirements, requests, and documentation. 
Partner with Sales, Web developers, Coders and project teams in developing project objectives and timelines for concept and implementation. 
Develop overall project strategies and plans, SOWs, budgets, project cost, resources, staffing, deliverables, detailed work plans, schedules, project estimates, resource plans, and status reports. 
Establish milestones, resources, staff hours, budgets, technology and tools and document project plans.
Leverage multiple methodologies and planning tools including MS Project and Visio.
Manage cross-departmental resources and coordination of day-to-day workflow and deliverables.
Develop project scope, business objectives, budgets, controls and measurements of single or multiple projects.
Managed staff 5 employees.

Swirll Winery Inc.

VP of Technology

Manage the creation and implementation of E-Commerce Store, trading, and transaction management solutions. 

Business Project Manager within the PMO Operations providing end-to-end project implementation, and business analyst support throughout the SDLC cycle. Manage multiple budgets and time lines.
Guide and support clients in solutions-based pre and post sales activities.
Direct project team(s) in internal and external customer experiences and delivering successful implementations of products and/or services. Ensure project funding, and complete weekly project status for leadership review.
Develop and manage project scope, estimate, schedule, coordinate, assign and coordinate resources, manage issues, risks, and escalations. Act as project liaison between IT partners, client organizations and IT leadership.
Manage department and cross-functional resources and organize project activities requiring interdepartmental meetings and communications. Manage project scope, cost reporting, scheduling and organization processes.
Perform business analysis in identifying and defining customer experience touch points across multiple business groups. Manage time lines, schedules and change requests.
Create/revise analysis artifacts and deliverable's including process maps, business requirements, business rules, user stories, user flows, user acceptance scenarios and tests, and requirements gap analysis. 
Work with various languages including SQL, MYSQL, ASP, PHP, HTML and proprietary software.
Managed staff 6 employees.

Harry Nat & Bernie's Foods Inc

SVP Technology

Provide project management  for Web & Server based Workers Compensation First report of Injury Scheduling and document storage software.

Gather information from Medical Bill Auditors as to the process flow of a Worker Compensation Claims
Collaborate with California State Compensation Fund as to the requirements for making them a  technology partner  and to identify and analyze their requirements.  
Work cross-functionally within organization in creating support and buy-in across a wide range of stakeholders.
Develop project plans, business requirements, SOWs, resource allocations, staffing, and status reports.
Promote and monitor compliance of application development activities with audit and information risk policies.
Work across business lines on implementing, migrating and training for Database solutions, including Supply Chain Management, Asset Management, Human Resources, Materials Management and Project Mgt. Monitor financial delivery and issue management processes, and budget variances. 
Develop amd maintain strict budget plan, so not to exceed projected costs.
Analyze financial reports and trends to identify opportunities and resolve issues. 
Evaluate recommendations relating to business opportunities, investments, financial regulations and similar financial projects or programs. Lead post-implementation review and project evaluations.
Plan and implement Medical Document Storage projects from, origination, operations, technology, systems, and compliance . Manage third-party partners, including training and service-levels.          
Collaborate with diverse group of business and technology partners to identify and analyze project requirements.
Maximize database interoperability by utilizing Transact SQL Scripts to localize variables  and support across a diverse set of HIPPA compliant databases.
Plan, schedule and control project activities to meet project objectives. .
Managed staff 42 employees.

ASI Services Inc

Project Liaison for large, on air streaming media network,.

Collaborate with Manager of IT, Manager of Service Quality and Manager of Program Operations in planning and coordinating the implementation of systems and programs. 
Create and maintain project plans/schedules, reports, performance targets, resource, budgets, coordinate resource requirements to meet defined project objectives in terms of time, cost and scope.
Operating within the PMO and serve as primary interface between A,B & C level Executives and project teams.
Track project progress and develop reports, baselines, forecasts, schedules and milestones. 
Provide project status updates, including risks, issues, impacts and mitigation plans. 
Create and maintain project schedules and perform audits to identify and manage potential risks.
Establish milestones and resources needed for staffing, budget, technology and tools. 
Manage teams and assign resources, roles and responsibilities, project expectations and training. 
Manage Incident Management or ERP implementation for CA Service Desk.
Plan, execute, control and monitor projects in a fast-paced, business critical environment 
Train operations groups and customer representatives; create training materials, documents, schedule classes and deliver training for Services Desk Applications, Telephony Systems and Reports, deployed within the Service Desk. Implement new functionality and modifications to Service Desk applications as required.
Consult with customers and business representatives to analyze requirements for management information and functional operations, determine scope and priorities, and discuss system capacity and equipment acquisitions. 
Managed staff 11 employees.

OnAir Streaming Networks

Project liason

B level Internet Service Provider

Global Pacific Internet          Irvine

Prime Internet Network 							  Tustin

Co-founder

High speed wireless Internet Service Provider.

Global Pacific Internet

Project Manager

Operation Preventative maintenance : Operation Desert Shield : Operation Desert Storm

Combat Control Team Operator 1C2: TSSI computer network used to distribute information gathered from AWACS, Satellites and Forward Observers to command posts world wide

Robert Whitehead