National Louis University

Vice President of Claims Data Science at Allstate

Charlotte, North Carolina, United States

Leading a world class Data Science group that's transforming the Claims experience at Allstate. We're using computer vision, NLP (Natural Language Processing), Deep learning, and machine learning to streamline the process, reduce human effort, and reduce costs at scale.

Allstate

Develop and implement next generation data science technology, tools, and techniques.  Work closely with business and technology partners to bring new ideas, models, tools, changes into business and technology strategy, and then drive through to implementation.  Develop and grow high performance teams, establish new sites to drive growth, innovation opportunities, and build out the right culture to allow us to win in the marketplace.•	Led Marketing Data science program driving customer acquisition; Understanding prospect life time value (LTV), Optimal contact strategy, Optimize marketing spend, and drive Personalization•	Work across brands / business units to understand opportunities to partner and leverage assets and teams•	Expand our data science platform into a full ecosystem across model deployment, monitoring, measurement, and experimentation •	Develop and productionalize next generation analytics (development and deployments) around unstructured data using Deep learning, GPU clusters, and Cloud

Vice President of Data Science Research & Technology

Champion the use of Big Data technologies and Data Science across the enterprise.  Establish, drive, and execute an enterprise IDE (Integrated Digital Enterprise) strategy for realizing value from our data investments and integrate data science predictive models with front end systems.  Worked across the enterprise to ensure a harmonized approach in the development and execution of the strategy.  •	Align and influence the senior leadership team on strategy and approach•	Partner closely with business, data strategy, and technology leaders on development and execution•	Build out and implement an enterprise strategy for model-driven decisions•	Establish cross functional agile data science teams•	Developed scalable cloud-based platform for real-time predictive model scoring, job configuration, and model repository

Vice President, Big Data & Integrated Digital Enterprise

Develop and harvest business value from Real Time Predictive Analytics, Big Data, and Machine Learning in Allstate. Develop analytic strategy, solutions, and ecosystem using Big Data technologies and Scalable solutions across multiple business areas. * Evangelize Big Data Analytics and Real Time Decisions / Analytics within the enterprise* Develop and institutionalize cross functional program for Big Data Analytics and Real Time Decisions * Drive model integration for our front end systems to enable Real Time Decisions/Analytics - enabling rapid deployment, self learning system, multi-factorial DOE, and value realization from predictive models* Leverage new big data / parallelization technologies such as Hadoop, MapReduce, MPI, Hive, Pig, and R. * Lead the Product Intelligence team to develop new tools, reporting, and analytics for the business on insurance based products with SAS, Ab Initio, OLAP, Tableau, and Business Objects.

Director - Big Data Analytics and Product Intelligence

The Roadside Services business served clients in both wholesale B2B as well as direct B2C models with 12 MM customers within the US, Canada, and Mexico.  Drove IT infrastructure strategy and roadmap for Allstate Roadside Services.  Ownership over analytics, mainframe and midrange application development, servers, databases, network, and voice infrastructure.  Led and managed onshore and off shore development / support. * Member of Senior Management Team and Direct Report to Business President* Led IT business integration program post acquisition generating over 15% annual cost reduction through optimizing and  combining systems, processes, and infrastructure* Migrated mainframe and midrange systems from GE to Allstate owned data centers resulting in 50% annual cost reduction  * Standardized IT consulting vendors generating $2,100,000 in annual cost savings* Led Data Center Migration and IT business integration efforts

Senior Manager Information Technology

The business unit was sold from GE to Allstate in June of 2008 and the Marketing role was combined with an IT role.  Marketing Analytics: Drove marketing analytics strategy and execution for predictive modeling (risk/fraud detection/marketing responsiveness), profiling, segmentation, targeting, campaign management / analysis, data usage, customer profitability, and customer retention.  IT Auto Roadside:  Owner for multiple systems with on-shore and off-shore staff leveraging Oracle, Informatica, Business Objects, J2EE, CTI, Telematics, Web Services / SOAP, and Real Time Predictive Analytics.  The Auto Roadside systems support over 20 MM customers within the US, Canada, and Mexico with Auto roadside needs in a D2C model as well as B2B OEM model.  * Developed and championed enterprise wide analytic strategy to improve customer insight, cross sell, and B2B analytics* Drove the effort on Telematics & CTI solutions for B2B customers enabling GE to compete in the growing Telematics market* Team of over 50 direct reports & contractors

GE Money PMG

Marketing Analytics / Auto Roadside IT Leader

Led strategic enterprise wide cross-functional business projects with multiple project teams.  Delivered multi-million dollar business growth and cost reduction utilizing Lean Six Sigma methodologies and tools.  Worked directly with senior management in all areas of the business to identify top business opportunities, set strategic project direction, drive controllership / accountability, and steer project direction.  * Executed projects generated over $19 million in cost reduction and top line growth* Reduced operating costs and fraud loss for consumer check cashing approval process by implementing predictive analytic database models * Improved auto roadside service provider selection process by implementing a real time self learning predictive database decision engine* Optimized customer retention processes and eliminated unprofitable customer retention efforts * Streamlined the new deal approval process using Lean tools, 60% cycle time reduction* Re-negotiated analytics vendor contract resulting in a 25% cost reduction* Coached and mentored GE personnel, partners, clients, and vendors in the principals and application of GE Lean Six Sigma* Led key projects within the GE Money WMC sub-prime mortgage unit managing process and risk mitigation for returns of over $2 billion of securitized mortgage assets reporting to senior GE management

Lean Six Sigma Black Belt

Managed a team of direct reports and offshore contractors to execute strategic projects to improve and develop decision science systems, infrastructure, and data.  Supported customer analytics, marketing compliance, and campaign processing systems.* Developed an direct marketing campaign processing system resulting in 50% productivity improvement and $600,000 in cost reduction* Processed 237 marketing campaigns with over 500 million leads with zero defects* Increased CPU capacity for the Customer Analytics system by 213% while reducing the annual TCO by $20,000* Developed do not solicit (DNS) optimization system resulting in a 10% increase in company sales while eliminating all compliance solicitation defects

Database Marketing and Analytics Systems Leader

Led multiple IT projects for cross functional and cross business teams in developing new systems, rolling out new technology, developing data warehousing & business intelligence infrastructure / strategy, and consumer based predictive analytic systems.  Owned IT relationship management for key business areas.* Developed and implemented a $2.3 million, enterprise class consumer predictive modeling SAS analytic system with over five billion records serving the needs of multiple GE businesses* Project completed on time and under budget and generated over $2.9 million in benefits within the first year* Developed and implemented a telemarketing call compliance system to ensure marketing compliance and detect any defects

Project Manager

IT development, developing and managing project budgets, developing and managing project plans / schedules.  Drove execution of strategic projects in data management.* IT project manager on enterprise-wide data warehouse project* Responsible for selecting, partnering and managing various vender relationships to support development of the data warehouse

Project management, assessing and ensuring year 2000 readiness, web, graphics design, and network analyst for clients.* Proven project management experience on major engagements (up to $30 million)* Developed IT project management processes and standards for GE Capital AFS* Generated over $500,000 in annual billable hours* Owner for GE client relationship management resulting in year over year growth* Led the Interchange year 2000 project management office (PMO) at GE Capital Auto Financial Services * Coordinated with New York State Bank Examiners, GE Capital PMO, and GE Corporate Auditor staff on project status and execution* Program management, schedule development and maintenance across multiple project teams, development and budget tracking (completed on time and on budget)* Identified, developed and tested business continuity contingency plans for critical business failure points

Joe Kleinhenz

Joe Kleinhenz