Michael Vaccaro is a highly experienced Customer Success Manager with a background in information technology and SaaS industries. With a Bachelor of Business Administration degree focused on Business Administration, Management, and Operations from the highly accredited Stephen M. Ross School of Business at the University of Michigan, Vaccaro has extensive knowledge of customer relationship management, software/product integrations, customer success methodology development, and objective analysis of data related to customer feedback, in addition to Technology Requirements Gathering, Retention, and Customer Onboarding. He is equipped with strong program and project management skills and a demonstrated history of working in various positions such as Customer Success Manager/Program Manager at HLC LLC, Customer Interfacing Engineer at Eos Energy Storage, and Application XRD Engineer at Applied Materials.

Michael has worked with numerous organizations and held important positions such as Sr. Engineering Technician at Battery - Stealth Company[,] Materials Engineering Technician at Zeptor Corporation, and R&D Materials Process Technician, Lab Operator at Envia systems, demonstrating his vast experience in the industry. With a strong background in biology, having obtained an associate degree from Las Positas College, Michael started his career as a Biology Research Assistant Intern at Sandia National Laboratories.