SREEPURAM ENGLISH MEDIUM SCHOOL

Norka roots certification in logistics and supply chain management

Brindavan College

AMSTECK Arts & Science College, Kalliassery

Operations coordinator /  import export coordinator  at Team Express Services LLC

Dubai, United Arab Emirates

- Provide  quotations or getting rates from shipping line
- Coordinating with shipping agents for spot quotations (DHL/ UPS/ TNT/ FEDEX)
- Tracking shipments and following through to make sure all deliveries arrive according to schedule
- Coordinate between the customers and suppliers to ensure all arrangements for the shipments.
- Manage activities throughout order fulfillment
- Negotiating with shipping lines to find the best rates & preparing quotation with all the collective information required for shipments.
Generating Airway bills for both export and import shipment
- Coordinating with sales staff for customer enquiries
- Intake Reservation and booking from customers to collect the shipment from appropriate destination
- Resolves service Problems by clarifying the customer’s complaint
- Recommends potential services to management by collecting customer information and analyzing customer needs
- Informing customers in case of clearance delays

Team Express Services LLC

Import Export Coordinator / OPERATION COORDINATOR

Monitor and verify that transactions comply with regulations and policies; ensure transactions are secure and update transaction information in the company’s systems.
Respond to incoming queries raised by customers, via telephone and email; route queries to appropriate departments/personnel in specific cases.
Provide detailed information on company products and services that include foreign currency exchange, remittances, pay plus payroll solutions.
Manage official correspondence with customers, anticipate and understand requirements of clients and provide services accordingly.                                                          Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines
-  Negotiating exchange rates by observing the procedures such as identification of the customer, authenticity and applying the approved exchange rate to protect the interest of the customers and the company
Focus on reducing and resolving remittance related complaints (non-receipts, amendments, and cancellations) promptly, maintain excellent customer relations.  Explain benefits and features of the company’s exchange products to customers , bring them on-board to avail these products.
Generate and analyze various reports (FOREX, remittances, and large value transactions) and submit these to the Senior Manager for review.
-  Proper documentation for future reference and as mandatory requirements from Central Bank.
-  Performed administration tasks such as filing, business correspondence, photocopying scanning documents for inter-departmental use.
Establishing and maintain excellent rapport with customers and co-workers, and always present a professional image of the company in customer interactions.
Maintain timely and accurate communication with customers and internal teams
-  Work with customer service manager to ensure proper customer service is being delivered

CITY EXCHANGE LL C DUBAI

Customer Service Executive and teller

- Administrative work, handling general office duties.
-  To attend customers for all business transactions at the counter.
-  Engages in superior customer service by making information readily available
-  Persists in sales even in the face of failure.
-  Demonstrates products and services as deemed necessary by clients and management.
-  Schedules appointments and meetings as necessary.
-  Answers questions from clients.
-  Makes product knowledge readily available to self and other sales people through
various resources.
-  Finds ways to sell products in the face of a down market.
-  Makes product appeal to the target market.
-  To perform a role of marketing & sales executive during off-peak business hours.
-  Maintaining Good Relations with the customers.
-  Monitoring the payments of Inward Money Transfer services made from abroad.
-  Dealing with all major Foreign Currencies (Both Buy & Sell) and processing all swift
transfers.
-  Handling Foreign Exchange Operations package in accordance with RBI (Reserve Bank
of India) guidelines set for Foreign Exchange Operations.
-  Assist and support administrative staff in their day to day operations.
-  Assist and coordinate with sales and marketing teams.
-  Conduct marketing research, document and report to the marketing department.
-  Support sales staff in handling and documenting customer accounts.
-  Perform competitor product analysis and prepare reports.
Prepare and reconcile customer balances
-  Dealing with all types of loans.
-  Handling and interacting with sub agents of the Company.
-  Generating new leads from the subagents
-  Providing training to the subagents
-  Ensure that the Company Policies and Procedures are followed by the sub agents and where
appropriate make suggestions for improvements to the Branch Manager

UAE Exchange India

Junior Officer

Sreejith Haridas