Chris Leake is a highly experienced director of user experience, content management, and publishing, who has focused his expertise on process design for the International Facility Management Association (IFMA). He is responsible for managing content development teams, developing business strategies to better position content for IFMA members, and developing internal and external processes for more effective knowledge sharing, transfer, and lean production. Chris has extensive project management experience and enjoys developing products and services that provide real value to people. With a Bachelor's degree in Communication and Media Studies from The University of Texas at Austin, Chris has previously worked as a web content specialist, content workflow specialist, and writer. His strengths lie in creative problem-solving, writing, content marketing, SEO, analytics, communication, leadership, management, sales, process optimization, project management, user and customer experience, graphic design, and UI/UX.