Project Coordinator at PSC - Payment Software Company, Inc.

•Managed large and complex projects for major retailers, Fortune 500 companies, healthcare providers, credit reporting agencies, transportation agencies, and everything in between. 
•Results-oriented professional with a passion for details, organizational processes and developing collaborative partnerships. 
•Successfully manages hundreds of clients projects through the full project lifecycle; from initial engagement to fieldwork and deliverables, ensuring that customer objectives and deadlines are met.
• Responsible for the coordinated management of 100 projects throughout the year directed toward strategic business and customer objectives
• Define project scope, timeline, budget and deliverables that support business goals in collaboration with customer
• Create and execute project assessments and revise as appropriate to meet customers changing needs and requirements
• Identify resources and manage day-to-day operational aspects of project and scope
• Build and manage customer rapport and maintain communication interaction
• Direct and manage project development schedules from beginning to end
• Develop full scale project plans and associated communication documents
• Effectively apply methodology, enforce project standards and minimize exposure and risk during project duration
• Implement regular status meetings with internal team and customers
• Possess general understanding of company-specific industry standards
• Manage ASV Scanning program setup and renewal

Payment Software Company - PSC

Project Manager

Provide administrative support directly to Owners/Bankruptcy Attorneys, answer a multi-line phone system, take information for new clients and set up consultation appointments, follow up with clients to get documents needed and set up return appointments, greet any incoming clients and meet all of their various needs daily, maintain paper and online calendars, keep any necessary information confidential, make appointment confirmation phone calls, use Stamps.com for outgoing mail, Certified Mail and FedEx, prepare documents with our internal programs for clients to sign, scan and file large amounts of paperwork into our internal client database and paper files for our records,  send out mailings weekly, work closely with Attorneys to problem solve any cases with Objections, work with Creditors Attorneys to problem solve issues with cases, assist Attorney with calculations for Amended Plans and Plan Modifications for clients, assist with any other special projects as needed,  file legal documents with our online web portal to the United States Bankruptcy Court, work with the Trustee’s office to collect payments from clients when they are behind or can’t make a payment, collect documents needed to prepare Loan Modification packets for clients, prepare Motions, Notices to set hearing dates and Declarations to be filed for various options we offer to our clients, assist clients with using Hummingbird to complete the Credit Counseling and Debtors Education courses online, make follow up calls daily and track projects and various tasks to assure they are completed by the deadline, handle cash and other types of payments and write receipts for clients, use copier, scanner, fax machines and email daily, make coffee, stock supplies, maintain cleanliness throughout office, handle many various tasks daily in a busy and fast paced environment.

Jenna Larosa