Sid Mody, an accomplished operations leader, has an impressive background with degrees in Biology and Psychology from Boston University. With a specialty in network hardware and infrastructure, he has built New Product Introduction and external end user testing processes that have garnered great success. He's experienced in quality evaluation and improvement, performance and KPI management, and team scaling. He has developed a new contact forecast methodology, which has been utilized globally. He holds several certifications, including COMPTIA Network+, Scrum Alliance Certified Scrum Master, and COPC® Certified Professional Manager. Additionally, he has worked at Sonos, Inc. for several years, starting as a Tier 1 Technical Support Analyst. He then moved his way up to become a former Customer Service Strategic Partner Relationship Manager, former Head of Beta and Product Field Testing, former Customer Care Operations Manager, and former Senior Global Workforce Manager. He currently holds the positon of Senior Manager, Customer Experience Planning and Workforce at Sonos, Inc. Prior to joining Sonos, Inc., he worked as a Research Assistant at the Developmental Biopsychiatric Research Program at McLean Hospital and as an In-Store Technician at Geek Squad.