Tony Giang's professional journey has been exemplary in customer support roles. He is a St. Aloysius College alumnus, who had initially worked with TMP Worldwide as an Administrator, followed by Optus Prepaid Services as a Customer Service Representative. Later, he worked as a Fraud Detection Analyst at Commonwealth Bank of Australia.

Tony's expertise in customer support started showing when he became a Customer Support executive at Basecamp, a Chicago-based project management company. He had worked his way up at Basecamp to become the Senior Customer Support executive before being promoted to the Lead Customer Support position. Tony's knowledge of customer support combined with his exceptional communication skills has made him an invaluable asset to any organization.