Rock Bridge

Columbia College

Small Business Owner at Custom LED Bikes

I specialize in customizing bikes and other various riding equipment with award winning LED lighting designs and installation for a unique electrifying look and promoting bicycle and rider safety. Knowledge of low voltage power with lithium-ion and lithium polymer batteries, soldering, heat shrinking, and waterproofing with silicone. Produce and edit filming and photography of projects as well as maintain the social media accounts and marketing.

Freelance

Artist

The postings in this site are my own and do not represent Bank of America’s positions, strategies or opinions.

Responsible for offering and selling financial products and services to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. Helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction. Demonstrate Bank of America core values. Understand and live the values that support our culture. Treat all customers equally and fairly. Adhere to policies and procedures. Stay informed of key priorities and business updates.

Operate out of a fast-paced centralized phone based sales environment and am primarily responsible for providing business and financial products and services to Small Business customers. Identify and address cross-sell opportunities through proactive outreach to high-value Small Business clients with a focus on client delight and retention. Serve as resident expert for Small Business products, services, and strategies through the telephone channel. Additionally, the associate will acquire new relationships via referrals of new businesses who have been requested to be contacted. Perform tasks such as opening deposit accounts; handling credit, and payroll needs; etc.

Bank of America

Credit Solutions Advisor I NMLS ID: 778650

Create an excellent customer value-added experience that leads to improved satisfaction by offering and selling financial products and services to both consumer and small business clients; to build and deepen relationships by uncovering financial needs; recommending the best products, services and solutions to meet those needs, by identifying customer deposit, savings, credit, mortgage, investment, retirement, and small business banking needs; and partnering with the appropriate specialists to serve the client to make their financial lives better. Proactively manage risk in every business, product, and service transactions by consistently adhering to all operational controls, policies, procedures, regulations and guidelines to ensure the safety and security of client and bank assets. Schedule periodic meetings and check-points with clients to provide value-added services by keeping up-to-date on business performance drivers, policies, market trends and current technology that affect customers, the financial center and the bank to differentiate them from the competition and connect the value to customers.
Assist in execution of branch events; invite clients and prospects to events; actively engage with attendees and follow-up to develop a network and grow branch business, proactively conduct outbound sales activities (e.g. community events, meetings with local businesses) to establish visibility in the community and drive business to the branch. Leverage customer leads and other lead generating techniques (e.g., referrals, community outreach) to identify new prospects and cross-selling opportunities with current clients. 
Cultivate partnerships and meet periodically with segment partners (e.g. Commercial & Small Business, Home Lending, Financial Advisors) to obtain & provide appropriately qualified referrals; to review goals & discuss strategies to help clients with their purchasing, planning and savings needs.

Consumer Banker

Under general supervision provide exceptional relationship building through superior sales/service delivery to internal and external customers. Work as an individual contributor and as part of a team to achieve business/organizational goals. Provide a full range of banking services to individual customers and businesses, emphasizing personal financial counseling. Maintain and deepen relationships with top consumer and business clients. Support strategies that increase the client base and implement appropriate sales call plans to target prospects and external business development opportunities. Execute integrated sales, relationship, and credit strategies. Actively refer opportunities to segment partners. Support sales/service activities by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Expand existing relationships and acquires. Adhere to operational controls. Proactively educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking) and product lines cross business. Establish and maintain key relationships and business contacts within the community and targeted industry segments and strategic initiatives. Analyze trends in both local/niche market and customer profiles to identify potential sales opportunities. Coach and mentor new Personal Banker Associates and Personal Bankers. Drive branch performance to successfully achieve business goals and branch profitably. Effectively identify customer credit needs by analyzing financial information for customers and make recommendations to customers about which lending solutions would best meet the customers’ financial and personal objectives. Advise customers about the consequences, risks, and benefits of alternative lending solutions. Visit customers outside of Citi’s offices.

Citi

Personal Banker/Loan Officer

Oversee the efficient operation of the branch, ensure all operational functions are complete & properly performed by the staff while conveying a feeling of trust, service, security & satisfaction to members & staff. The Teller Supervisor must be proficient to oversee the teller function and managing the teller staff, night depository processing, Brinks/Garda Security processing, balancing the bank vaults, auditing teller’s drawers, auditing and maintaining ATM’s and cash dispenser machines, responsible for recruiting and interviewing quality people to staff our location, as well as making sure these new employees transition as smoothly as possibly into their jobs. Interact with and assist customers when they have questions, concerns or complaints. Duties also include opening and closing the branch, enforcing dual control procedures at all times, facilitate teller buys and sells to the vault, maintain monthly branch efficiency logs, assist new tellers with training, oversee teller duties and assist line with customer transactions during peak periods, keep staff informed of pertinent changes in operational policy and procedures, prepare teller performance appraisals and disciplinary notices as required, schedule tellers for adequate coverage at all times, perform pre-audits to insure ongoing adherence with compliance procedures, maintain and test alarms and other security devices, keep educated on all deposit, business, and consumer loan products, maintain adequate supplies at the facility, maintain proper teller and vault cash levels including ordering coin and currency, report facility-building concerns to maintenance, ensure excellent customer service skills are practiced by all the teller staff members, meet with staff regarding branch security and safety issues, being attentive to the employees by motivating them to succeed, improve while meeting and exceeding their personal sales goals and meeting my branch sales goals.

Missouri Credit Union

Assistant Manager

Primary duties include but not limited to assisting customers with all banking needs, including home loans, personal loans, home equities, checking accounts, savings accounts, Certificates of Deposit, debit cards, credit cards, online banking, bill pay, Western Union wire transfers, cash advances, etc. I attend every International Orientation to help all the new students get their accounts established, assist with wire transfers and account verifications for Visa documents. Personally assist the bank in sponsoring many International events and associations/organizations that I am involved in at the University of Missouri, as well as sponsoring and hosting tabling events around the University of Missouri campus. Hold formal and informal conferences and classes about banking in the U.S. for International groups on campus, and at the bank. Develop and implement a plan to meet with local businesses to gain their business and personal accounts and any other banking needs and to encourage them to refer their employees to open their accounts as well. Help with new and existing bank clients daily. Make referrals to other departments of the bank such mortgage lending, Investment Banking. Attend chamber of commerce/Jr. Chamber/EPIC events, and other various community events/activities. Meet and exceed personal monthly/quarterly/yearly sales goals and goals for the branch. Prepare daily, weekly and monthly reports and compliance documents. Keep current on competitor and market trends in the banking profession and sharing with the team. Other responsibilities have included balancing the bank vault, auditing teller’s drawers, auditing traveler’s checks, testing alarms and auditing the debit card stock.

U.S. Bank

Personal Banker II

Responsibilities include being fully licensed in property and casualty insurance as well as life, health and annuities. Must be able to generate your own business and retain current customers and deepen relationships by needs based selling of products and services. Must also meet challenging weekly/ monthly/ and annual sales goals for State Farm and State Farm Bank including but not limited to, checking accounts, savings accounts, certificates of deposit, credit cards, auto loans, mutual funds and IRA’s. Also responsible for helping the team and agency by taking care of walk-in customers, answering internet leads and phones, solving customer questions and claims as they may arise while looking for cross sell opportunities with every customer contact. I am also involved in helping State Farm and the agency with the involvement and sponsoring of various International Organizations/Associations and events on MU campus.

State Farm

Insurance Account Representative

Assist the International Community with all banking needs, including checking accounts, savings accounts, Certificates of Deposit, debit cards, credit cards, online banking, bill pay, etc. I attend every International Orientation to help all the new students get their accounts established, assist with wire transfers and account verifications for Visa documents. Personally assist the bank in sponsoring many International events and associations/organizations that I am involved in at the University of Missouri, as well as sponsoring and hosting some myself. Hold formal and informal conferences and classes about banking in the U.S. for International groups on campus, and at the bank. Develop and implement a plan to meet with local businesses to gain their business and personal accounts and any other banking needs and to encourage them to refer their employees to open their accounts as well. Help with new and existing personal and business bank clients as needed. Make referrals to other departments of the bank, such as mortgage lending, consumer lending, investor services and the trust department. Attend chamber of commerce/Jr. chamber/EPIC events, and other various community events/activities. Meet and exceed personal monthly/quarterly/yearly sales goals and goals for the branch. Prepare daily, weekly and monthly reports and compliance documents. Keep current on competitor and market trends in the banking profession and sharing with the team. Other responsibilities have included balancing the bank vault, auditing teller’s drawers, managing tellers, auditing traveler’s checks, testing alarms and auditing the bank’s safe deposit.

Boone County National Bank

International Banking Consultant

Duties include escorting coaches and high profile visitors(actors, singers, senators, etc.) to their suite, checking credentials of various media crews, verifying tickets of suite holders, answering any questions that people may have and checking people for alcohol and/or weapons with assistance of the University of Missouri Police Dept.

Joey C.