Bedford College

Community Associate

London, Greater London, United Kingdom

WeWork

Launching WeWork Cambridge - Community Associate

Yellow Bird, Chapel Street - MelbourneNindigully Pub - QueenslandDaly Waters Historic Pub - Northern TerritoryBoston Brewing Co and Willoughby Park - Denmark, Western AustraliaPepper and Salt Fine Dining - Denmark, Western Australia

Australia

Travelling

Urban Outfitters

Flagship Womenswear/Vintage Renewal Deputy Department Manager

Opening New Flagship - Deputy Department Manager

- I started off in company as a Team Leader for a high-profit and specialist department. ‘Renewal’ requires consistent attention in product, commercial awareness and an analytical approach to generate high target sales. After 2 and half months, I moved over to open up a brand new Flagship store on Oxford Street where not only I was responsible for a department, I was challenged into a new role which was to coach and develop a large team of people.• I keep a strong relationship with the Buying team by giving consistent feedback on product, this is to ensure that there is maximum potential of our sales and quality in our business.• I am fluent in all our systems and reports to ensure departments are merchandised correctly and reflect our current customer. These reports ensure I am selling to target and keeping the right cover of product in-store and potentially across our business. Renewal in-store currently out performs against company.• On a day to day basis, I coach team members to task and communicate effectively with customers to ensure we are providing the most exemplary service. I am driven about individual and store key performance indicators including email capture, weekly/monthly/seasonal targets and utilising Loss Prevention in our training to protect our business effectively. I have my own team, in which I provide weekly Ad Hoc training and 1-on-1 time to help develop and progress them within our business to reach their ambitions.• I am currently the district trainer for this division where new staff within Renewal will learn the skill base in-store with myself. I have supported other Renewal managers with weekly visits back at International Flagship in terms of adapting and development. I recently trained our White City team leader.

Flagship Womenswear/Vintage Renewal Team Leader

- I was operationally involved in Denim on SB1 within TOPSHOP. Acting as a supervisor and trainee manager to ensure standards always reflected the sales within the department and store. Denim would turn over a regular 150K+ weekly. I worked with department team of 20 people from all walks of life and adapted their ways of working with my previous experience. I eventually took a key position to allow effective store trade analysis and produced weekly trade reports on all aspects of the week’s department performance.

TOPSHOP TOPMAN

Flagship Top Level

- I went from Xmas temp to Team Leader in 1 year. From checkouts to Food Service Team Leader with a fantastic company and training criteria. Waitrose taught me how to develop as a professional and as a person. They eventually gave me the courage to try something bigger and new as a new structure was in place and progression was not an option for some time.• I also trained as a Meat and Fish Specialist which meant controlling stock levels, wastage, unexplained wastage and destroyed. This required me to use analytical figures and to motivate other team members to meet targets, e.g Destroyed always at 10% per day. I trained staff to use heavy, dangerous and sharp machinery to develop special skills by following strict health and safety measures. • Visual merchandising of product to effectively attract the customer. Protecting our business by ensuring effective stock rotation and stock management using systems and paperwork to its potential. In charge of Vanguard product and regular ordering of the stores essentials.

Holly Clements

Holly Clements