Stephen Madden is an experienced professional with a proven track record of successfully driving operational performance, customer service, and developing effective teams for profitable growth. He is a results-oriented leader with a passion for business process alignment, continuous improvement projects, and lean operations. With notable qualifications including PRINCE2, NEBOSH NGC Health and Safety Qualified, and Business Continuity Certificate, his expertise includes service level agreement management, finance and business development/management, and operational efficiencies. Stephen has been recognized for his ability to deliver quality improvements, take on complex situations, and simplify them through cutting-edge technology. With a degree in Drama and Dramatics/Theatre Arts from the University of Westminster, Stephen currently works as a Facilities Refit Project Manager at Mother, and has previously held positions as a senior Facilities Manager at Hat Trick Productions, an Office Services Manager at Future plc, and a Freelance Facilities Consultant/Project Manager.